Customer Relations Representative (f/m/d) - B2B Italy/ Portugal

<p>Welcome to <b>Pandora EMEA Distribution Center GmbH</b>, a logistics and distribution company of the Pandora Group based in Hamburg. Our Mission is to ship jewellery from our location in Hamburg to the EMEA region.<br/>  </p> <p>For our Distribution Center<b> in Hamburg-Moorfleet </b>we are looking for you as a:<br/>  </p> <p><b>Customer Relations Representative (m/f/d)</b> in full-time<br/>  </p> <p>to enrich our Pandora family and drive our company forward. Our company values are <b>We Dream, We Care, We Dare and We Deliver. </b>Through these<b> </b>we place particular value on a corporate culture that is characterised by mutual respect, tolerance, appreciation and a willingness to perform.  </p> <p>With us, you have the opportunity to work in a dynamic and international working environment that is characterised by the different cultures of our employees who are achieving great things together day by day.</p> <p> </p> <p><b>WE DELIVER - YOUR AREA OF RESPONSIBILITY WITH US IS</b></p> <ul> <li>After a training phase, you will be the first point of contact to handle communications via email and calls delivering proactive customer service and feedback to inquiries within promised response times</li> <li>Handle and resolve inquiries in a professional manner following established policies in different languages</li> <li>Ability to work independently, while having a strong team ethos with a can-do approach</li> <li>Understand the policies and customers’ needs of the markets you support, and be able to flex these to ensure high customer satisfaction</li> </ul> <p> </p> <p><b>WE DREAM - YOU SHINE WITH IT</b></p> <ul> <li>Experience in a customer-facing role would be an advantage – virtual or in-person</li> <li>High Motivation and Engagement</li> <li>You speak Italian or Portuguese at a native level and possess fluent verbal and written skills in English</li> <li>Further language skills are an advantage</li> <li>Strong written and verbal communication skills</li> <li>Resilience against stress and great teamworking skills</li> <li>Reliability and a strong Can-Do-Attitude</li> <li>You have basic knowledge of MS Office 365</li> <li>Working knowledge of Zendesk or Salesforce Service Cloud is desirable</li> </ul> <p> </p> <p><b>WE CARE - WHAT AWAITS YOU WITH US</b></p> <p>Our employees are an essential part of our success. That's why we offer you a fair salary <b>of €2,530 gross/month</b>,  a modern workplace, many opportunities for personal and professional development and attractive additional benefits such as:</p> <ul> <li>Employee discounts on Pandora products</li> <li>Free breakfast and lunch and free drinks</li> <li>Free monthly massage</li> <li>Public transport ticket subsidy</li> <li>Online bonus platform and discount on gym membership</li> <li>Company events and team activities</li> <li>Working hours currently from Monday to Friday between 8.30 am and 5.00 pm (40 hour week)</li> <li>Possibility for limited working from home</li> </ul> <p> </p> <p> </p> <p><b>WE DARE - JOIN OUR TEAM!</b></p> <p><br/> Apply now and become part of the Pandora family.</p> <p>It's important to us that everyone feels they belong, regardless of ethnicity, gender, disability, religion, belief, age or sexual identity.</p> <p> </p> <p>We look forward to hearing from you!</p> <p>You can find more information about our company here: <a>Welcome To Pandora Group</a>.<br/> <b>Pandora EMEA Distribution Center | Bredowstraße 34 | 22113 Hamburg</b></p>