Hospice Admissions Liaison - Hospice Homecare (Florence)

Hospice Admissions Liaison – Hospice Homecare

Job Summary

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

• Serves as the admissions liaison for McLeod Hospice.

• Receive hospice referrals from hospitals, physicians, facilities, and community sources.

• Meet with patients and families (in person or virtually) to explain hospice philosophy, services, eligibility basics, and the plan of care in a compassionate, understandable manner.

• Provide emotional support and answer questions to help families make informed decisions regarding hospice care.

• Facilitate the hospice election and enrollment process when patients/families choose hospice.

• Obtain required consents, signatures, and documentation in accordance with agency policy.

• Accurately complete and submit admission-related paperwork and demographic information.

• Communicate enrollment details promptly to the interdisciplinary clinical team to enable timely initiation of start-of-care visits.

• Coordinate with intake, scheduling, and clinical leadership to ensure smooth transitions into hospice services.

• Identify and escalate clinical concerns appropriately to licensed staff.

• Support community liaison’s marketing and referral development efforts by serving as the hospice admissions liaison to acute care facilities, including hospitals, emergency departments, and inpatient units – following referral receipt, focusing on patient/family education, enrollment and ongoing hospital relationship support.

• Build and maintain professional relationships with case managers, social workers, discharge planners, and physicians.

• Supports referral development efforts by educating referral partners on hospice services, eligibility criteria, and admissions processes, consistent with non-marketing admissions responsibilities.

• Complies with applicable federal, state, and organizational hospice regulations, policies, and guidelines.

• Participate in audits, quality initiatives, and performance improvement efforts related to admissions and referral processes.

Work Schedule: 80 hours bi-weekly. Day Shift. Rotating weekend work required.

Qualifications /Training:

• Experience in healthcare admissions, patient access, care coordination, social services, or healthcare sales/liaison work.

• Strong communication and interpersonal skills, with the ability to discuss end-of-life care sensitively and respectfully.

• Excellent organizational skills and attention to detail.

• Ability to work independently and collaboratively in a fast-paced healthcare environment.

• Valid driver’s license and reliable transportation (if field-based).

• Current South Carolina Driver’s License and Automobile Insurance as required by law.

Licenses/Certifications/Registrations/Education:

• Bachelor’s degree in related field. Associates degree with experience in lieu of bachelor’s will be considered.