Business Relationship Support Associate - Billing Service Team

About this role:

Wells Fargo is seeking a Business Relationship Support Associate in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Conduct daily review of all system driven Elevates and/or High Priority request queues for the Billing Team in Service View.
• Assist with creation of new procedures and drafting updates to existing procedures and help with the submission to Knowledge Center for publishing
• Process cases daily and as assigned (Case volume and CTD’s assigned will be limited, unless short-staffed).
• Perform C3P Approvals daily, per your designated timeframe for coverage
• Ensure that all system elevates are handled appropriately and processed correctly
• Ensure that high priority items are both assigned and reviewed in a timely manner
• Engage with the team individually and in team meetings to support GPL strategic priorities
• Build strong partnerships with operations, relationship teams, vendors, and others and work collaboratively as one function in support of customers
• Be adaptable and adopt process changes to operate in a simpler, stronger, and smarter environment to maximize effectiveness, and create a foundation for superior risk management and execution
• Support Management by assisting peers with case resolution and review of manual elevate cases at 4th follow-up/attempt, as needed, for pending and unresolved requests

Required Qualifications:

• 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• WellsOne Commercial Card operational experience
• Experience with Banking products, especially credit cards
• Service View experience
• Intermediate Microsoft Office skills
• Intermediate Microsoft Excel
• Experience acting as Subject Matter Expert
• Experience coaching and mentoring junior employees
• Excellent verbal, written, and interpersonal communication skills
• Strong analytical skills with high attention to detail and accuracy
• Ability to collaborate with others and work effectively in a team environment
• Effective organizational, multi-tasking, and prioritizing skills
• Strong organizational skills, ability to multi-task and work in a fast-paced, deadline driven environment.

Job Expectations:

• Position schedule is Monday - Friday 8:00 AM - 5:00 PM MT; 9:00 AM - 6:00 PM CT; 10:00 AM - 7:00PM ET
• This position offers a hybrid work schedule
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Position Location:

• 260 Charles Lindbergh Drive - Salt Lake City, UT
• 801 Walnut Street - Des Moines, IA
• 100 North Main Street - Winston Salem, NC

Posting End Date: 

11 Jun 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalatio