Client Safety Navigator - SOMA Rise

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:
• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.


This is a union eligible position.

JOB SUMMARY
HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

SOMA Rise program participants are 18 and over adults who are under the influence of substances and need short term assistance and support. The team works to engage participants in health resources, however great or small. The program will operate in a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction. Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients’ safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration.

The Client Safety Navigator at SOMA RISE Program is responsible for directing program flow, ensuring adherence to COVID safety protocols, greeting people at the program entrance, monitoring both who enters and exits as well as program milieu, and ensuring and maintaining a safe environment for all program participants, staff, and visitors. Client Safety Navigator will utilize non-violent de-escalation strategies to address crisis situations and behavioral issues and ensure that the program space is safe and secure.

May be required to work nights and weekends.

KEY RESPONSIBILITIES
The Client Safety Navigator will supervise the entrance, check participants in along with Health Worker program staff when coming and going, check visitors in and direct them to a supervisor on duty. As a part of a collaborative team, along with EMTs and supervisors, and Health Workers, Client Safety Navigator will ensure participants’ safety and comfort while they use program service, supporting them in adhering to the participant guidelines of the program. The team works to engage participants in health resources, however great or small. Client Safety Navigator will model and demonstrate healthy COVID-19 transmission prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they observe and monitor participants, and support them in meeting their needs in accordance with the program

Direct Service Responsibilities:
• Treat program participants with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles.
• Maintain supervision of program entrance to welcome in participants or visitors.
• Ensure and maintain a COVID-19 safe and orderly environment for participants, staff, and visitors.
• Direct and deflect foot traffic.
• Verbally de-escalates tense, high pressure, and emotionally charged situations.
• Contact emergency services as needed.
• Foster a safe, respectful, and welcoming environment adhering to SOMA RISE Guidelines.
• Maintain positive, respectful, non-confrontational behaviors at all times, even when observing, receiving, or de-escalating disrespectful or disorderly behaviors.
• Make regular rounds to monitor program entrances, exits, offices, common areas, and perimeter and ensuring clients safety.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Engage participants in compassionate ways to build motivation toward health initiatives in their own lives.
• Respond to crises (e.g., conflict) and overdose with crisis de-escalation interventions and Narcan.
• Attend the pr