Customer Service Account Specialist

Description

FW Logistics, headquartered in Belleville, Illinois, is a family-owned third-party logistics (3PL) provider with over 70 years of experience. They offer comprehensive supply chain solutions, including warehousing, fulfillment, transportation, and logistics services. With more than 8 million square feet of temperature-controlled and ambient warehouse space across 18 locations nationwide, FW Logistics is equipped to handle diverse storage needs. Their services encompass contract warehousing, food-grade storage, chemical and hazmat storage, cross-docking, kitting, pick and pack, and dedicated trucking.

We seek a dynamic individual to join us as our Customer Service Account Specialist.

Pay: $18.00hr

Hours: 7am ~ 3:30 pm, Monday through Friday

Location: 221 South Franklin Rd. Suite 400, Indianapolis, IN. 46219

Essential Duties/Responsibilities:

• Represent FW Logistics in a courteous and professional manner at all times.
• Proactive communications with customers regarding the services delivered by the Company.
• Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
• Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
• Ensure accurate order entry and release of same information to staff as needed.
• Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
• Verify the accuracy and completeness of information that appears questionable.
• Other duties as assigned

Requirements

• Accountable – demonstrating individual accountability which results in collective success. This means never adopting a “That’s not my job!” attitude. Willing to do what needs to be done.
• Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.
• Results Driven – passion to create positive results that maximize sustainable profitability for our future success.
• Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
• Intermediate Microsoft Outlook, Word, and Excel skills.
• Ability to write reports, business correspondence and read/interpret documents.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to communicate verbally and written effectively

Education and Experience:

Minimum: High School diploma or equivalent and 2 years in a customer service account management role

Physical Requirements:

• Use a computer, telephone, and other office equipment.
• Sit for extended periods of time, up to 8 hours a day if required.
• May require walking primarily on a level surface for periodic periods throughout the day.
• May include lifting up to 25 pounds on occasion.

Primary environment: Shared office area with ambient room temperatures, lighting and traditional office equipment found in a typical office environment. The performance of this position requires exposure to warehouse areas where, at certain times, temperatures fluctuate based on external weather conditions.