New Business Intake and Conflicts Manager

New Business Intake and Conflicts Manager

At Fisher Phillips, we know exceptional talent is the key to our success, to providing the best service to our internal and external clients. Being a part of the Fisher Phillips team means you will work with cutting-edge technology in a professional and fun environment under leadership ready to invest in your professional development. If you have a growth mindset, are eager to challenge yourself, and desire to work with a team of professionals instituting change on an ongoing basis, keep reading.

The Opportunity

Fisher Phillips, a leading international labor and employment law firm, is seeking an experienced New Business Intake and Conflicts Manager. In this role, you will lead the day-to-day operations of the firm's New Business Intake and Conflicts processes, including conflict searching, reporting, and client/matter maintenance. This position requires managing the intake process for new clients and matters, along with oversight of conflicts operations to ensure accuracy and compliance.

We seek a candidate who is proactive, detail-oriented, and skilled in communication. The ideal individual will excel in a collaborative, team-oriented environment and be capable of handling confidential information with the utmost discretion. Strong organizational skills, self-motivation, and the ability to prioritize tasks in high-pressure situations are essential.

This role can be performed remotely from any state with an established Fisher Phillips office, with the position based out of our Atlanta corporate office. For more information about Fisher Phillips, visit our website at www.fisherphillips.com. Apply today to join our dynamic team!

Position Responsibilities

• Ensuring efficiency in the daily operations of the conflicts department.
• Providing excellent and timely customer service and problem resolution to firm attorneys, billing specialists, clients, and other firm personnel by employing best practices and utilizing available firm resources and systems.
• Supervising and directing the activities of the conflicts team.
• Hiring, training, and mentoring conflict team members while fostering a collaborative and skilled team environment.
• Conducting performance evaluations and providing ongoing feedback and support to team members.
• Playing a lead role on the implementation and oversight of special projects for the department.
• Assist the firm in the critical areas of compliance and risk management.
• Helps establish departmental service level expectations and best practices.
• Assists in training attorneys and staff in new business intake procedures.
• Analyzes systems and processes, investigates ways to improve, automate, and streamline processes, and provides feedback and recommendations for possible improvements.
• Serve as a Firm expert regarding all aspects of new business intake including opening new matters for both new and existing clients and client/matter maintenance. This includes being available for urgent and confidential situations.
• Responsible for producing and delivering both scheduled and ad hoc reports to firm management.
• Understand the changes both technical and regulatory faced by the legal profession and the impact of these changes on the new business intake process.

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