Analyst, Contract Implementation & Audit

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Summary

Responsible for the accurate and timely implementation, maintenance, audit, and support of low to medium complexity customer agreements, pricing arrangements, and related Commercial Operations activities. This role supports non-acute group and direct customer agreements including pricing and accrual set-up, roster and contract maintenance, maintenance quality and audit, and ad-hoc reporting. The Analyst partners closely with Sales, Marketing and other Operations functions to resolve contract, pricing, billing, and implementation issues while supporting contract timelines, customer needs, and operational goals.

Duties and Responsibilities

• Own and coordinate contract lifecycle activities for assigned agreements, including renewals, amendments, product launches, and market price changes; partner with supervisor and stakeholders to align requirements and timelines.

• Serve as a key contact and subject matter expert for assigned agreements and provide timely support for contract implementation, maintenance, analysis, reporting, and issue resolution.

• Research, analyze, and resolve pricing, billing, and contract maintenance related issues for assigned agreements, escalating appropriately when needed.

• Execute a defined audit cadence to proactively manage contract pricing and incentive accuracy.

• Participate in broader Commercial Excellence team and process improvement projects as assigned.

• Contribute to the development, maintenance, and refinement of training materials, templates, process documentation, playbooks, standard operating procedures, and other supporting resources.

• Identify procedural gaps and opportunities for process innovation, simplification, efficiency, accuracy, and improved customer experience.

• Demonstrate compliance with internal procedures, processes and controls.

• Work closely with supervisor and team members to develop contract implementation knowledge, system proficiency, business acumen, and analytical capability within assigned areas of responsibility.

• Own ancillary contract team responsibilities, including recurring reporting, dropship and other tasks as assigned.

Qualifications

• Strong verbal and written communication skills, with the ability to collaborate effectively with internal and external stakeholders.

• Strong analytical, organizational, time management, and problem-solving skills.

• High attention to detail and ability to evaluate information for accuracy, relevance, completeness, and business impact.

• Ability to prioritize tasks with minimal guidance, meet deadlines, and maintain effectiveness under changing circumstances and priorities.

• Proficiency in Contract Lifecycle Management platform like BAM (Baxter Agreement Management), Model N, or similar.

• Proficiency in Excel; experience with reporting/BI tools and enterprise reporting platforms preferred.

• Bachelor’s degree or commensurate relevant experience

• Minimum of 1 year of experience in contract administration, contract implementation, pricing, commercial operations, sales operations, business operations, contract maintenance, or a related role.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $64,000 - $88,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated r