Dir, Solution Consulting Architect

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking a Director of Solution Architecture to lead a global team of Solution Architects, in support of the Customer and Employee workflow specialist teams. You will be responsible for partnering with Solution Specialist leadership to ensure alignment across the business, growing the team, driving revenue through supporting critical sales opportunities, and leading through change as we continue to expand our solutions.

The right candidate will evolve our shared services model for Solution Architects to a Center of Excellence, while collaborating with customers, partners, and the rest of the ServiceNow presales team.

What you get to do in this role:  

• Support a team of world-class Solution Architects, responsible for guiding, coaching and advising the team
• Define and execute winning co-delivery models, championing ServiceNow’s best practices
• Develop strong executive relationships with C-level leaders as well as ecosystem partners
• Act as executive sponsor in opportunities
• Synthesize insights from across the team to advise Product and Solution Specialist leadership on market trends and successful sales strategies
• Scale the impact of the team by leading efforts to improve how the Pre-sales organization architects solutions with the ServiceNow platform
• Drive best practices in sharing across organizations to improve ServiceNow’s ability to win as a team
• Develop team members & leaders according to the demands of the business and according to their individual professional goals
• Ensure proper alignment of resources and effective utilization of skill sets within assigned regions

Measure of success in the role

• Support & development of employees and leaders on your team
• Enabling the team to have major impact into our defined accounts and industry targets
• Attainment of quota target for your area of coverage (global workflows)
• Creation and growth of a COE for Presales Solution Architecture to scale the impact of the team
• Ability to progress an opportunity through direct involvement with customers and sales teams
• Recognized as a strong leader by your peers, direct line reports and across the organization

Qualifications

In order to be successful in this role, we need someone who has:  

• Leadership experience within an Architecture practice
• Solution Consulting experience (Minimum 8yrs)
• Passion for leading shared services organizations and building a COE
• Creative, high energy, entrepreneurial sprit, comfortable running initiatives and program independently within a “start-up paced” environment
• Strong executive relationships with CIO, CTO, and technology leaders
• Successful track record of managing high performing teams, meeting or exceeding KPIs and expanding offerings with clients
• Depth in Customer, HR, and GBS transformation design, implementation, and management
• Experience developing architecture practices and leading subject matter experts
• Middle and back office functional experience
• Driven complex issues through analysis and resolution