Patient Services Representative- Delaware County Primary Care

SHIFT:

Any (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview 
Foster a welcoming, respectful experience for patients and families as a Patient Services Representative (PSR) at CHOP. 

There are two schedules available in this position. The first schedule is full time working 40 hours a week and the second is part time working 24 hours a week. Both schedules will require working one evening per week to cover the offices' later hours and will include working one Saturday morning shift per month.

This position will be required to work out of both the Media Primary Care office and the Broomall Primary Care office.

 

Commitment to Diversity, Equity, and Inclusion 
CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. 
 
We strongly encourage all candidates of diverse backgrounds and lived experiences to apply. 

 
Responsibilities 

• Greet visitors and provide efficient support services. 

• Perform EPIC software functions, including patient check-in, check-out, demographic and insurance information collection, and daily eligibility verifications. 

• Answer and triage phone calls, verify contact information, and document messages. 

• Schedule appointments, inform families of delays, and address or escalate complaints. 

• Collect and process payments, reimbursements, and insurance referrals. 

• Provide updates during shifts and team meetings (i.e., changes in on-call providers).  

• Maintain patient records while following HIPAA guidelines. 

• Perform administrative tasks (mail, faxes, photocopies, etc.). 

• Rotate shifts (if located in a unit where 24/7 coverage is needed). 

• If assigned to Emergency Department Admissions, tasks will also include SART paperwork processing, Nurse Call communications, and Trauma B-line. 

 

Education 

• Required: High school diploma/GED 

 

Experience 

• Preferred: At least one (1) year experience in a role that consi