Wholesale Wireless Partnership Senior Manager

            

GCI's Wholesale Wireless Partnerships Senior Manager will be responsible for the strategic management and optimization of GCI’s wholesale wireless roaming portfolio, with accountability for driving revenue growth, strengthening partner relationships, and supporting long-term wireless business objectives. The role oversees both inbound and outbound roaming agreements, ensuring alignment with financial targets, network capabilities, and customer experience standards.

Serving as the primary owner of wholesale roaming accounts, this position leads to account planning, contract management, and performance optimization, while identifying opportunities to enhance service delivery and market competitiveness.

Primary customers include wholesale wireless roaming partners such as international, nationwide, and Alaska-based wireless communications providers. This role serves as the central point of contact for all wholesale roaming accounts.

Internally, the position partners with Wireless Product, Network Operations, Engineering, and Finance teams to ensure seamless coordination and delivery of services.

Key Accountabilities Include:

• Managing portfolio of all inbound and outbound roaming agreements.
• Leading the management and performance of inbound roaming services. 
• Coordinating outbound roaming services for GCI subscribers in alignment with internal teams. 
• Maintaining strong internal and external communication to support service delivery and issue resolution. 
• Ensuring compliance with company policies, contractual obligations, and industry standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Wholesale Roaming Account Management

• Lead the strategic management of major wholesale wireless roaming accounts, serving as the primary relationship owner and point of contact for key partner stakeholders. 
• Establish and maintain strong, long-term business relationships to support revenue growth, service performance, and partner satisfaction. 
• Oversee the end-to-end implementation of roaming agreements, ensuring successful onboarding, integration, and operational readiness. 
• Provide regular reporting, performance insights, and business updates to partners, ensuring transparency, alignment, and continuous improvement.

Cross-Functional Coordination & Service Delivery

• Partner with Wireless Product, Network Operations, Engineering, and other internal teams to coordinate the delivery and ongoing performance of roaming services. 
• Serve as the lead point of coordination and escalation for inbound and outbound roaming services, ensuring seamless execution and issue resolution. 
• Proactively identify risks, operational gaps, and improvement opportunities, driving solutions to enhance service reliability and customer experience.

Business Development & Commercial 

• Identify and develop new wholesale wireless opportunities, including roaming partnerships, reseller relationships, and other revenue-generating initiatives. 
• Lead the development of proposals and commercial plans for new and existing partners. 
• Negotiate, structure, and execute roaming agreements, balancing revenue objectives, cost considerations, and customer experience. 
• Manage the full contract lifecycle, including renewals, amendments, and performance optimization.

Account Planning & Execution

• Develop and maintain annual and long-term account plans for major wholesale roaming partners. 
• Align internal resources, priorities, and timelines to ensure successful execution of account strategies. 
• Monitor account performance against established goals, adjusting plans as needed to drive sustained growth and value.

COMPETENCIES:

• ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
  • A strong desire to succeed and a willingness to take ownership, initiative, and leadership of tasks and projects is expected.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Proven teamwork and collaboration skills.
  • Experience required maintaining relationships with key corporate decision makers and leading customer service aspects of wholesale customer relationships including coordination and interface with operatio