Director, Segment Management

About the Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

We are seeking an experienced leader to drive growth, product adoption, and customer success across the Corporate Legal market. This role is responsible for building and executing the go-to-market strategy that connects our product innovation to measurable revenue and customer impact, and drives adoption, utilization, and ultimately, customer success. The Segment Management Director will work cross-functionally to ensure seamless execution across product, sales, marketing, and customer success, while also shaping long-term growth plans for the business.

Responsibilities

Product & Market Alignment

• Partner with Product Management to shape the product roadmap with market and customer insights.

• Lead product launch planning and execution, ensuring alignment across sales, marketing, operations, and customer success.

• Own market and competitive intelligence, continuously tracking trends, risks, and opportunities to inform strategy.

Customer Lifecycle & Growth

• Develop and implement customer lifecycle strategies covering acquisition, onboarding, adoption, retention, and renewal.

• Oversee adoption and retention programs to drive adoption, usage, value realization, and long-term customer loyalty.

• Lead the design and execution of a customer success strategy, ensuring proactive engagement and measurable impact.

Sales Enablement & Revenue Support

• Drive sales enablement programs to equip the field with messaging, tools, training, and playbooks.

• Partner with sales leaders to optimize deal strategy, pipeline health, and territory performance.

• Translate product capabilities into customer-centric value propositions that accelerate revenue growth.

Customer Voice & Feedback

• Establish and scale mechanisms for customer feedback, ensuring insights are translated into product, go-to-market, and support improvements.

• Act as a customer advocate in internal decision-making, championing customer needs in strategic planning.

Cross-Functional Leadership

• Lead collaboration across divisions and functions, ensuring strong alignment with marketing, finance, technology, and operations.

• Serve as the primary integrator for go-to-market initiatives across LexisNexis beyond Corporate Legal.

People & Organizational Development

• Define and execute talent acquisition and development strategy to build a high-performing team.

• Develop and monitor Key Performance Objectives (KPOs), ensuring accountability and alignment with corporate goals.

• Build a culture of performance, customer focus, and cross-functional collaboration.

Requirements

• Possess 10+ years of experience in go-to-market leadership roles within SaaS, legal tech, or enterprise software industries.

• Proven success in product launches, adoption/retention programs, and customer success strategy.

• Strong background in sales enablement and close alignment with revenue teams.

• Experience with market/competitive intelligence and lifecycle marketing.

• Demonstrated ability to lead cross-functional teams in a matrixed organization.

• Track record of talent leadership: hiring, developing, and retaining high-performing teams.

• Analytical mindset with expertise in KPO/OKR planning and operational rigor.

• Solid communication skills and executive presence; ability to influence at all levels.

Work in a way that works for you
 

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
 

About the Business
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