Field Technician

Description

Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.

Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo. 

We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling “Intelligence for Everyday Thing”.

We are looking for Field Technicians to join our Bentonville team. This is a unique opportunity to work with world-class customers, stay technical, and enable scale – so think big. In this position, you will be supporting the successful implementation Wiliot products. The Field Technicians are the connecting link between Wiliot’s products and our customers. 

In partnership with Customer Success Managers and Solution Engineers, the Field Technicians are interacting with customers at every step of the journey – Form understanding the problem, planning a solution architecture, deploying it at scale and molding the generated data to create customer value. 

Responsibilities

• Troubleshooting, testing, repairing and servicing technical equipment
• Perform onsite start up support, monitor installed equipment for proper operation, and make adjustments as needed
• Providing amazing service and customer support during field visits
• Managing on-site installation, repair, maintenance and testing
• Cooperating with technical teams and sharing information across the organization
• Carry out other duties and responsibilities as assigned

Requirements

• Great communication skills to work with customers
• Amazing problem solving skills
• Ability to work well with a team
• Two-year college degree, technical school or equivalent work experience
• 0 – 3 years of prior field service experience.