EB Tech Customer Success Specialist (Employee Navigator)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an EB Tech Customer Success Specialist (Employee Navigator) based in United States.

This role sits at the intersection of employee benefits technology, client success, and platform operations, with a strong focus on delivering a seamless experience for employers and their employees. You will support and optimize the Employee Navigator platform, ensuring accurate configuration, smooth enrollment processes, and ongoing system performance throughout the plan year. The position is highly client-facing and requires close collaboration with internal teams and external stakeholders to resolve issues, improve processes, and maintain compliance. You will play a key role in supporting benefits administration workflows, especially during critical periods such as open enrollment. Working in a fast-paced, detail-oriented environment, you will manage multiple priorities while maintaining high standards of accuracy and responsiveness. This is a hands-on technical support role where customer success, problem-solving, and system expertise directly impact client satisfaction.