Regional Director, AudioVisual, Central - Naperville, IL (01)

Five-Star AudioVisual, Inc. was founded in 1995 and is honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history, we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture, and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals, and goals.

Why should you become part of the Five-Star Team?

Five-Stars dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. Five-Star hires candidates who represent and uphold the Five-Star Way©; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary© in performance, values, and service.

Position: Regional Director, Midwest

Reports To

The Regional Director reports to the Chief Operating Officer (COO).

Location

Must be able to travel as needed and commute to the corporate office in Naperville, IL.

Job Overview

The Regional Director coordinates and oversees the operation of the hotel satellite offices, including overall responsibility for supervising the Hotel Directors and maintaining quality control. Ensure the maximum in client service, operational efficiency, employee development and profitability levels.

Responsibilities and Duties

The Regional Director, Midwest, will supervise the Hotel Director and staff, as well as coordinate and oversee the operation of the hotel satellite offices within the Midwest region. This role maintains overall responsibility to assure adequate operation and quality control. The Regional Director can hire or terminate employees or make suggestions and recommendations regarding hiring, termination, advancement, promotion, or any other change of status. The goal is to ensure the highest levels of client service, operational efficiency, employee development, and profitability. The role involves building strong positive customer service relations with local hotel executives, clients, and immediate staff. The Regional Director will prospect partnership opportunities to assist in developing the Five-Star portfolio, including contacting potential leads, scheduling, and conducting sales calls, and coordinating presentations to procure new business, while maintaining and developing current partner relationships. 

Operations Management

• Effectively oversee day to day operation procedures in accordance with company policy.
• Effectively manage the sub-rental of equipment to ensure client need and office profitability is met.
• Manage on-site inventory according to company standards, including utilization, maintenance and repair.
• Maintain positive employee relations.
• Advanced hands-on knowledge of and experience with all audiovisual applications.
• Certification in audiovisual technology or related courses (preferred) .
• Maintain sales efforts and follow-up of Hotel onetime clients for future leads and potential business.
• Ensure client and hotel account billing is completed accurately and on-time.
• Effectively utilize the company’s business software.
• Maintaining a high level of professional appearance, demeanor, ethics and image of self, as well as subordinates.
• Ensures adaptation and implementation of the Experiential Method at all locations within your region.