Manager, Business Analysis

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

At Sallie Mae, we’re on a mission to make it easier for families to plan, save, and pay for education. As a Business Analytics Manager, you will play a pivotal role in safeguarding the financial health of Sallie Mae by leveraging your expertise to focus on our Collections Payment Programs. In this role, you’ll be responsible for determining and evaluating potential programs for our portfolio that will inform strategic decisions and ensure sustainable growth. You will partner with cross-functional teams to design and implement strategies to help mitigate losses across all areas of collections. 

What You'll Do

In this role, you will work within the Loss Mitigation Credit team at Sallie Mae and have a first look into how we make decisions specifically focusing on assisting our customers who may be struggling with their payments.

You will have a chance to bring your core competencies of Integrated Thinking, Analytical Problem-Solving Skills and Communication skills to real business problems every day.   

General Responsibilities: 

Strategic leadership: Support Developing data informed business strategies that will drive growth, inform core decisions, and drive success for Sallie Mae 

Teamwork: Can lead and mentor other analysts to develop hypothesis, create analytical plans to help solve business problems.   

Execution: Ability to synthesize and evaluate large datasets to drive meaningful outcomes. Manage and sequence delivery of business intent, build business requirements based on the analytical outcome and execute against the product strategy. Ability to contribute to multiple projects and programs concurrently 

Partnership: Work closely with colleagues across Sallie Mae to represent Credit function’s inputs and drive improvement in quality, volume, and service 

Analytical Problem Solving: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation. 

Strong business judgment, leadership and integrity: He/she should be a tenacious decisionmaker, able to bring a healthy, aggressive, yet responsible approach to business 

Strong communication skills: Impeccable written and oral communications, coupled with strategic influenci