Digital Workplace Technology Trainer

 

Digital Workplace Technology Trainer

The Olathe Public Schools Department of Technology Advancement and Training is responsible for the identification of digital solutions and the coordination and development of training on digital workplace applications and innovations that enable district employees to perform in a modern work environment where technology significantly enhances the end user’s experience and productivity.

Responsibilities:

·         Facilitates in-person and virtual training on the use of technologies such as email, file sharing, Office 365, Windows 11, general computing, and other technology applications, software, and hardware as needed.

·         Maintains current knowledge of technology and instructional practices that relate to the integration of technology in an office and classroom environment.

·         Provides resource information regarding new techniques and practices that relate to the use of technology.

·         Delivers and/or interprets onboarding sessions to acclimate new employees to the Digital Workplace tools utilized within Olathe Public Schools.

·         Responds to requests for training support by phone, email, and/or our ticketing system.

·         Collaborates with team members and assists with the training of foundational technology that is relevant to the needs of support staff and instructional staff.

·         Maintains and creates training resources including but not limited to documentation, video tutorials, tips, and helpful links on the District Technology Website for ongoing technology professional learning.

·         Assists with scheduling and conducting requested onsite technology training.

·         Assesses the needs for training within the school district and communicates these to the Director of Technology Advancement and Training.

·         Models exemplary customer service through the delivery of Digital Workplace technology training to staff that is consistent with the philosophy, mission, vision and values of Learning Services, the Technology Division, and Olathe Public Schools as a whole.

·         Performs other duties as assigned by the Director of Technology Advancement and Training.

 

Collaboration with: 

·                     Information Systems Team

·                     Network Infrastructure Team

·                     Technology Support Team

·                     Technology Services Team

·                     Learning Services

 

Qualifications: 

·         Strong customer service skills via phone, electronic communication and in person 

·         Education or job experience in the technology field 

·         Experience presenting and training preferred

·         Ability to work with a team 

·         Skills in problem-solving, organization, attention to detail, prompt documentation, time management and collaboration with Technology Division Staff

·         Excellent oral and written communication 

·         Ability to work with others with lesser technical skills to resolve questions and issues

·         Ability to work occasional evenings

·         Must have own transportation

 

Preferred but not required:

·         1-2 years direct experience as an interpreter or in a position that required native bilingual proficiency

·         Ability to be able to speak, read, and write English and Spanish fluently