Engineer, Customer Support (m/f/d)

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

• Evaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer location
• Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
• Representing the company to the customer and accountability for customer satisfaction with service
• Coordinating actions with customers to minimize downtime
• Training and Support service engineers world wide
• Communication with all partners in a timely manner
• Effectively present information to management
• Comply and follow all procedures within the company security policy
• Adhere to all safety and health rules and regulations

Minimum Qualifications

• University Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent experience
• Good practical skills in electronic, electrical, pneumatic, mechanical assembly
• Ability to read and work with engineering drawings, schematics, and technical manuals
• Excellent analytical problem-solving skills
• Good presentation and interpersonal skills
• Good communication skills in English and German
• Proficiency in MS office tools
• Willingness to travel to customer sites on a regular basis (roughly 25%) for onsite support and service & systems installation

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer