Program Support Assistant, Shared Svcs

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

You can leave your cape at home, but by joining HRConnection – NBCUniversal’s employee support team – you’ll be a superhero to our 35,000+ employees each and every day.  NBCUniversal is in the business of creating and delivering content so compelling, it entertains, informs, and shapes the world – and you’ll be an integral part of that purpose!  By joining our team, you are empowered to provide NBCUniversal employees the best support possible resulting in exceptional feedback, increased employee productivity, and stronger workplace relationships. 

As part of NBCUniversal’s Corporate HR Team, HRConnection maximizes the breadth of NBCUniversal’s resources and actively contributes to NBCUniversal’s best-in-class work environment by expertly solving employee questions and concerns related to HR, Benefits, Payroll, and well…anything else!  Our employees know that they’re just one call or click away from connecting with an expert who can help them navigate the unique employee experience at one of the world’s leading media and entertainment companies.  Our HRConnection experts deliver professional support to both employees and Field HR partners with a smile, empowered by the challenge and thrilled by the support they offer. 

As a Program Support Assistant, HR Shared Services, you will be responsible for assisting with the administration and execution of a portfolio of HR Shared Services programs as well as supporting basic administrative tasks in support of the HRConnection team.  You will be empowered to explore ways to continually improve the programs/processes assigned to you and ensure that they are integrated consistently within the HR organization.

The successful candidate will have a desire for and past demonstration of completing administrative tasks and routine transactions, possess strong attention to detail, and provide 5-star customer service.  The candidate will exercise excellent judgment, have a strong sense of collaboration and communication, be able to think of creative/nonlinear solutions to sourcing challenges, and be able to function in a highly confidential environment.

Responsibilities

• Support routine transactions associated with the following HR Shared Services programs/processes:
  • Unemployment Administration Claims & Vendor Management
  • Verification of Employment Management
  • Wage/Benefit Verifications for Worker’s Compensation
  • Subpoena Management
  • California Consumer Privacy Act (CCPA) Management
• Complete the following administrative tasks in support of the HRConnection team:
  • Daily/Weekly Meeting Notes
  • PTO/Scheduling Tracking
• Maintains knowledge of organizational and departmental policies and procedures. Provides consultation related to HR operations and policy to employees and HR peers.
• Acts as the customer advocate for HR by representing the programs/processes in a positive manner.  Proactively escalates issues to ensure uninterrupted service of programs/processes.
• Identifies trends which need additional attention and/or clarification and reports these issues to department leadership.
• Other duties and responsibilities as assigned.

Qualifications

Basic Qualifications

• Bachelor’s Degree or equivalent work experience
• Experience working with HRIS/case management systems
• Proven working experience with Microsoft Office Suite
• Superb organizational skills and time management to meet deadlines
• Phenomenal verbal and written communication skills

Desired Qualifications

• Desire to grow career in Human Resources
• Continuous learning mentality
• Abi