Senior Customer Success Manager (French Speaking)

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

• We invented the cyber ratings industry in 2011
• Over 3000 customers trust Bitsight
• Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote

As a member of the Customer Success team, you will join experienced, hardworking and accountable people who are driving customer retention, satisfaction, and time to value with their purchased products.

As a Customer Success Manager (CSM) at Bitsight, you’ll drive customer satisfaction, retention, and value realization. You'll play a key role in driving customer satisfaction, retention, and growth. You will need to be proactive and reactive to customer engagements, issue resolution, and relationships with internal and external stakeholders. The ideal candidate is organized, communicative, and adaptable, with a passion for customer success in a fast-paced, dynamic environment.

This team was built with a customer first mindset. This is a high-impact role where you'll have the opportunity to make a real difference in how organizations manage their cybersecurity posture.

Responsibilities

• Become a power user of Bitsight products, capabilities and services

• Onboard customers: Lead onboarding plans, ensuring a smooth deployment and rapid time-to-value

• Engage professionally with users of free and paid access, creating relationships and generating CSQLs

• Aide customers and partners in their efforts to deploy and operationalize the Bitsight platform and APIs

• Build relationships: Build rapport with key stakeholders, from IT security practitioners to CISOs, based on their goals and challenges

• Mitigate churn: Address concerns, issues, and assist renewals helping customers achieve value outcomes

• Collaborate internally via Voice of Customer: Partner with other customer facing, and internal teams to advocate for customers and drive improvements

• Consistently document notes, risks, and successes for customers and internal audiences

• Give recommendations and provide updates on the status of active items to all stakeholders

• Respond to all communication in a timely and professional manner

• Perform research, develop skills and take initiative in ways that improve team best practices

Requirements

• Strong verbal, written, and interpersonal skills, with excellent planning and organizational skills

• Fluency in French

• Proven experience: a track record of managing high volume customer relationships and engagements

• Experience working with sales and customer facing teams

• Coachable and actively seeks constructive feedback without a fear of failure

• Project management: can manage multiple projects simultaneously, prioritize, and meet deadlines

• Independently adapt from the plan in order to troubleshoot and solve customer issues

• Interest in the tech: enthusiastic about cybersecurity and eager to learn about the industry

• Experience with common customer success tools like salesforce.com and Gainsight

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you’re feeling excited about the