Customer Account Specialist - Assessments(WRD-Enterprise Solutions)(Tier 2)

Job Overview

Processes and monitors fiscal transactions related to Public Utilities Department customer billings and payments.  Audits, analyzes and reconciles revenue and expenditure postings to the department’s general ledger and balances daily account activity including accounts receivable, deposits, loans, PUCR and customer refunds.  Monitors multiple accounting reports to establish when and if customer accounts require adjustments.

Salary

$40,726-$72,862

Ideal Candidate

 

 

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 2

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Supervises and coordinates the processing and monitoring of fiscal transactions related to Public Utilities Department customer billings, payments and accounts.
• Opens and closes daily cash office operations and approves cash custodian cash drawer withdrawals.
• Reconciles daily AIMS balances for Accounts Receivable, Deposits, Loans, PUCR and Customer Refund Payables to AIMS financial transaction activity and reconciles expense and revenue accounts.
• Uploads journal entries into Clerk's Oracle financial system and verifies that AIMS journal entries have been posted by the Clerk to the proper financial period.
• Reviews and analyzes monthly fiscal transactions, identifies issues, and recommends and prepares corrective action.
• Research and resolve issues with the Public Utilities Department’s financial system, AIMS overpayment service agreements on closed accounts, and other account cleanup as required.
• Performs other duties as needed, including those performed by subordinate fiscal, financial, and clerical staff.

Job Specifications

• Knowledge of general accounting principles, practices, procedures, and methods.
• Knowledge of laws, rules, and policies governing assigned functional accounting areas.
• Knowledge of computer operations using accounting and excel spreadsheet applications.
• Ability to read, comprehend, and apply job related rules, policies and procedures.
• Ability to prepare accounting, financial, and statistical reports.
• Ability to compile and analyze accounting data.
• Ability to use accounting and imaging software, spreadsheets, and related applications.

Physical Requirements

• While performing duties of this job, the employee is regularly required to talk or hear.
• This position is primarily sedentary.

Work Category

• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  Sedentary work involves sitting most of the time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. 

Minimum Qualifications Required

• Associate’s degree with a major in Accounting or Finance; AND
• Four years of experience in bookkeeping or financial record keeping;

OR

• An equivalent combination of education (not less than a high school diploma/GED), training and experience that would reasonably be expected to provide the job-related competencies noted above.

Emergency Management Responsibilities

In the event of an emergency or disaster, an employee may be required to respond prom