Recruiting & Onboarding Specialist

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity? 🤔

Join our People team and become an integral part of our mission to revolutionize organizational success at scale! As a Recruiting & Onboarding Specialist, reporting to the Senior Manager of Recruiting Operations, you will be the first impression of our company. You’ll work closely with recruiters, hiring managers, and cross-functional stakeholders to deliver an exceptional candidate and new hire experience at our San Francisco office. This unique opportunity allows you to make a significant impact by offering a world-class experience at our global headquarters.

We operate in a hybrid working model with offices in San Francisco, Chicago, Dublin, London, and Sydney. This role requires being in the office three days a week, with flexibility for additional days as needed for candidate and new hire support.

What will I be doing? 🚀

• Deliver White Glove Candidate Experience - Serve as the main point of contact for candidates throughout the hiring process. Continuously seek ways to improve the candidate experience.
• Welcome & Support Candidates & New Hires - Ensure SF-based candidates & new employees have an outstanding interview & first week onboarding experience, setting the stage for their success.
• Lead Onboarding Sessions - Facilitate engaging onboarding sessions for US employees, providing a strong foundation of Intercom help create a seamless transition into their new roles.
• Maintain Onboarding & Candidate Materials - Regularly iterate on the global onboarding content to align with our evolving company strategy, ensuring a consistent and relevant experience for all.
• Master the Details - Support scheduling & onboarding administration, including candidate and pre-onboarding communications, to ensure a smooth and efficient process.
• Represent Intercom - alignment towards Intercom’s mission, vision, and values demonstrated through integrity and professionalism.

What skills do I need? 📖

• Minimum of 1 year of recruiting coordination experience (Greenhouse) working in a fast paced, high growth company environment
• Strong presentation and facilitation skills
• Attention to detail, high sense of urgency, and prioritization skills
• Affinity for improving and caring for the candidate & onboarding experience
• Proficiency in multiple tools and systems: GSuite, Microsoft office, and other ATS

Bonus skills & attributes 🙌

• Executive Assistant experience

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $78,400 - $92,200. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate e