LifeLabs Learning is the source for instantly useful, delightfully unusual, science-backed training for managers and teams. We teach skills to build passionate and high-performing teams faster.

We're a diverse team of experts who focus on tipping point skills like coaching, feedback, prioritization, and inclusion — teaching only the behaviors that lead to the biggest impact in the shortest time. We make these skills stick by helping organizations build them into their culture and systems - and we have fun doing it! Learn more about us here!

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Client Success Specialist

LifeLabs Learning is seeking a strategic and client-focused Client Success Specialist to join our team. As a Client Success Specialist, you will lead client rollouts, onboarding and training, and ensure successful adoption of our products. You’ll be responsible for a portfolio of clients, in partnership with our Sales team, focused on our Enterprise and strategic accounts. You’ll build strong relationships, resolve challenges, track key performance metrics, and drive continuous improvement through data analysis and cross-functional collaboration.

The deets:

• Start date: ASAP

• Location: Remote (can be based anywhere in the U.S.)

• Employment Type: Full-time

• Starting Salary: $80K starting base salary

• Compensation: salary + bonus (Success Share)

  • Our compensation system is transparent and consistently applied throughout the company. As you take on new responsibilities, you can expect a yearly compensation increase, so long as you are meeting the role expectations #AlwaysBeLearning! 

  • Additionally, you will be eligible to participate in our quarterly Success Share program which is a 10% bonus on your eligible earnings when we hit our quarterly revenue target.

• Long-Term Incentive Plan: As part of your compensation package, you will be eligible to participate in the company's Long-Term Incentive Plan (LTIP). Your equity grant will be commensurate with the Specialist band of this role. 

• Benefits: medical, dental, and vision insurance; flexible vacation policy, 11 federal holidays, 2 LifeLabs holidays, Kind Fridays, Clean Break (Paid Time Off benefit during the last week of the year), 401K match, team profit share, 4 Learning Days, Health & Wellness benefit, dedicated peer coach, ongoing training, biannual team retreats, and more!

What You’ll Do:

1. Client Success

• Plan and Execute Rollouts:

  • Develop detailed rollout plans, including timelines, resources, and communication strategies. 

• Client Onboarding and Training:

  • Onboard new, returning and rebooking clients, provide training on the product, the platform and ensure successful adoption. Educate clients on how to get the most ROI for our product offerings.

  • Coordinate with Product Operations for onboarding support (i.e. logistical tasks - invoicing, scheduling, onboarding, travel, etc.)

• Relationship Management:

  • Build and maintain strong relationships with clients, understanding their needs and goals. Strategically partner with consulting team to 

• Problem Solving and Escalation:

  • Identify and resolve issues, escalate complex problems, and ensure timely resolution. 

• Communication and Reporting:

  • Communicate effectively with clients and internal teams, providing regular status updates and reports. 

• Metrics and Analysis:

  • Track key metrics, analyze data, and identify areas for improvement and optimization. Create Learner & Sponsor sentiment & satisfaction reports and identify clients trends and patterns for reporting and future product development.

• Product expertise:

  • Be the expert on how the product can best be rolled out and applied to meet client return on investment. Develop and maintain expertise both on client content, delivery but with our digital platform and how clients and learners interact with LifeLabs. Support our go-to-market strategy.

• Client facing content management:

  • Create and maintain multi-media content for client enablement purposes (e.g. knowledge base arti