Software Engineer Senior Manager, Reliability Engineering (Remote)

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The Senior Manager, SRE will be responsible for leading a team of Site Reliability Engineers in ensuring the reliability, performance, and operational support of our supply chain systems. The ideal candidate will have a strong background in reliability reviews, performance engineering practices, destructive testing, production engineering, and operational support. This role will require a hands-on approach to drive continuous improvement in our systems and processes.

In addition, you will be given the chance to work with our most strategic vendors to ensure that 3rd party tools and applications are readily available to all product teams that are interested in using them. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.

Responsibilities:

• Leadership & Management:
  • Lead and mentor a team of Site Reliability Engineers, fostering a culture of continuous improvement and innovation.
  • Collaborate with cross-functional teams to ensure alignment on reliability and performance goals.
• Reliability & Performance:
  • Conduct reliability reviews to identify areas for improvement and implement solutions to enhance system reliability.
  • Implement and promote performance engineering practices to ensure optimal system performance.
  • Develop and execute strategies for destructive testing to identify potential points of failure and improve system resilience.
• Production Engineering & Operational Support:
  • Oversee production engineering efforts to ensure systems are designed for operational excellence and reliability.
  • Provide leadership in incident management and root cause analysis to resolve production issues and prevent recurrence.
  • Establish and maintain operational support practices, including monitoring, alerting, and incident response.
• Continuous Improvement:
  • Drive continuous improvement initiatives in reliability, performance, and operational support.
  • Stay current with industry trends and best practices to ensure our systems and processes remain cutting-edge. 

Key Responsibilities:

20% Strategy & Planning:

• Works and negotiates with partners on the staffing of skilled engineering positions on product teams
• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that aligned to domain, portfolio, and enterprise strategic objectives
• Evaluates new technologies for adoption across the enterprise
• Helps to identify and demonstrate emerging technologies for adoption by product teams

20% Delivery & Execution:

• Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
• Documents, reviews and ensures that all quality and change control standards are met
• Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
• Works with vendors and partners for the successful implementation of critical tooling and platforms
• Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
• Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
• Participates in and leads review board sessions to drive consistency across the enterprise
• Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
• Fills in on product teams for engineers who are out of the office

15% Support & Enablement:

• Fields questions from engineers, product teams, or support teams
• Monitors tools and participates in conversations to encourage collaboration across product teams
• Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
• Provides application support for software running in production
• Acts as a technical escalation point for the engineers on the team

45% People:

• Provides leadership, mentoring, and coaching to Software Engineers
• Attracts, retains, and develops top talent to build a world class Software Engineering Team
• Conducts annual and mid-year reviews by reviewing individual development pl