Sr Manager, Document Center

COMPANY OVERVIEW

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. 
 
Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. 
 
At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. 
 
If you’re interested in joining our mission, click the below links to join our team today!

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

Cresco Labs is seeking a Senior Document Center Manager to join our operations team. This is a remote role but will require travel to our Operations facilities in IL and other locations within Cresco’s national facility network.  You will be responsible for overseeing the Document Management Team and managing all documents related to facility operations across the enterprise, ensuring they are current and comprehensive.  You will also be responsible for administrative functions, related to managing the Document Center Team. The ideal candidate must possess a strong attention to detail, be highly organized, be able to juggle multiple document changes and priorities, manage timelines and due dates, work collaboratively within a team, and has experience working within a highly regulated industry.

CORE JOB DUTIES 

• Lead the build and maintenance of SOPs and training infrastructure for Operations Facilities. 
• Responsible for accuracy and completeness of the company’s Operations SOPs and training materials.   
• Oversee document lifecycle management, including updates, reviews, approvals, and archiving. 
• Collaborate with Facility Management, Training, and Compliance teams to identify process gaps and documentation needs. 
• Oversee deliverables, timelines, priorities, suppliers, and change control manager and approver workload to meet critical launch priorities and objectives. 
• Conduct gap assessments and/or audit of documents and training related to new market or integration through merger and acquisition. 
• Partner with cross-functional teams to manage deliverables, timelines, and priorities, ensuring key initiatives are executed effectively and launch deadlines are met. 
• Oversee technical writers in developing detailed SOPs and instructional materials based on facility operations and IT systems. 
• Identify opportunities to streamline content, reduce redundancy, and improve document usability. 
• Provide documents as required for regulatory inspections, license applications,