Senior Manager, Digital Transformation and Adoption

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POSITION SUMMARY: BASIC FUNCTION

The Digital Transformation and Adoption Manager is responsible for the assessment, readiness evaluation, strategic transformation plan design, and tactical execution and implementation of Global Data Centers Americas (GDCA) digital technologies to improve employee and customer experiences, operational efficiency, and productivity. The Digital Transformation and Adoption Manager specializes in actively planning, coordinating, and directing digital related activities including operational plans using strong technology skills to find the best and most efficient ways to implement solutions. Interacts with solution architects, software engineers, stakeholders, and others to coordinate technical activities across various projects and platforms. Responsible for directing and guiding the work of contractors, teams, and/or individuals.

Digital Transformation and Adoption Manager is responsible for ensuring that services and technologies modernized through Digital transformation, are developed, designed, and transitioned in a methodical and consistent manner and align GDCA to the global Corporate IT Service Portfolio and the centralized IT operating model.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain a holistic position to ensure full objectivity and impartiality whilst maintaining the Digital Office strategic direction for GDCA IT.
• Drive optimization and lower the cost of services through centralization, digitalization, optimization, and consolidation.
• Develop, implement, and manage the operational aspects of the annual Dept. project budgets.
• Aid GDCA in adopting new technologies by optimizing workflow processes, providing training, and advice.
• Enhance and introduce technologies to analyze and detect incidents and problems.
• Provide governance and oversight to ensure that NTT is achieving client and financial management goals by providing quarterly and monthly business reviews and reporting on progress against strategic programs and projects, as well as operational performance metrics.
• Establish excellent working relationships with internal business stakeholders and the IT Business Relationship Manager (BRM).
• Maintain and improve programs to foster a culture of driving quality improvement based off the analysis of survey feedback to drive improved client and employee satisfaction.
• Develop and maintain GDCA IT service excellence strategy by driving the service delivery, governance, and performance management maturity through establish frameworks, methodologies, and tools.
• Specialized in Aiding others to get the most out of technologies.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• A good understanding of the vast range of IT operations and NTT service offerings
• Knowledge and understanding of IT industry environment and business needs
• Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
• Have outstanding communication and negotiation skills.
• Excellent business awareness and solid analytical skills.
• Sound financial management skills.
• Commercial acumen preferable.
• Strong communication skills (verbal and written) coupled with good questioning skills
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Exceptional problem-solving skills
• Ability to understand new issues quickly and make wise decisions.
• Ability to work under pressure, plan personal workload effectively and delegate.
• Good client relationship building and engagement skills.
• Ability to persuade, negotiate and influence key stakeholders.
• Good conceptual insight and ability to think strategically.
• Ability to establish and manage processes and practices through collaboration and the understanding of business.
• Ability to manage urgent and complex tasks.
• Strong project management skills.
• Customer service orientated.
• Proficiency with computer systems on an administrative and user basis for standard Microsoft Office applications.
• Collaborative with a focus on Team participation and consensus building.
• Ability to manage stress and handle a fast paced, rapidly changing environment.

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EDUCATION & EXPERIENCE

• A minimum of a Bachelor's degree required. Master’s degree preferred.
• ITIL Foundation (minimum) or higher.