Seasonal, Guest Service Attendant

The Guest Service Attendant (GSA) works with large groups of students, teachers, and chaperones to ensure safe and organized admission onto zoo grounds. Guest Service Attendants assist Zoo Rangers with guests on grounds, giraffe feeding entrance and platform in addition to assisting with special events.

Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife.
Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.

Job Duties and Responsibilities
• Ensures zoo guests and visitors receive positive and impactful guest experiences by applying top quality customer service standards and zoo principles
• Provides exceptional internal and external guest service per established guidelines. Greets and assists guests in a friendly and positive manner providing information regarding zoo events, rules, directions and amenities
• Seeks opportunities to engage guests by providing messaging/stories/experiences of how the zoo is actively saving animals in the wild
• Organizes school groups in public parking bus drop off location and assists with entrance to the zoo in an orderly fashion; assists in organizing school groups as they exit the zoo
• Explains check-in procedures and zoo rules to all students, teachers and chaperones

Experience and Education
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
▪ High school diploma, general education degree (GED); or one to three months related experience and/or training
▪ Experienced with guest/customer relations; ability to respond appropriately to safety concerns and guest complaints.

ABOUT HOUSTON ZOO
The Houston Zoo is made up of many moving parts with over 6,000 permanent residents (our animals) for whom we provide housing, meals, medical care and, yes, even education! There are over 2 million guests each year who come to experience our incredible variety of animals and ecosystems, as well as attend special private and public events and entertainment. Our dedicated staff works around the clock to ensure that the Zoo is always running smoothly for the safety and well-being of our residents and guests. We strive to ensure the protection of all the counterparts of the animals we have at the Zoo and in the wild.

Join the Houston Zoo and become a part of an organization that is focused on the preservation of wildlife and their habitats by combining conservation with education and promotion of sustainable livelihoods in the local communities. Houston Zoo is an Equal Opportunity Employer


Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.

Benefits
Full-time, regular positions are offered the following benefits.
• Medical and Prescription Drug
• Vision
• Dental
• Basic Life AD&D (100% Employer Paid)
• Short Term Disability (100% Employer Paid)
• Long Term Disability (100% Employer Paid)
• Supplemental Life
• Flexible Spending Account / Health Savings Account
• 401k, with employer match

Full-time and Part-Time, regular positions are offered the following additional benefits.
• Free Zoo Membership
• Free Guest Passes
• Discounts on Food, Merchandise, Attractions, Admission and Programs
• Free parking
Houston Zoo is an Equal Opportunity Employer

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.