Airport Customer Service Supervisor (F9) - IAH

General information

Job Title Airport Customer Service Supervisor (F9) - IAH Date Friday, September 12, 2025 Entity Unifi Aviation, LLC State Texas City Houston Base Pay Rate: $ 19.00 Full/Part Time Full Time Exempt or Non-Exempt Position Non-Exempt Shift A.M. shift, P.M. shift

Requirements and Description

Benefits

•  Flight Benefits - exclusive travel privileges for yourself and your family
•  Competitive pay with daily access to earned wages
•  Paid holidays and Paid time off
•  Comprehensive Medical, Dental, and Vision Insurance
•  401k with 3% company match contribution when you contribute 9% to your retirement plan after 30 days for full-time employees
•  Exclusive Discounts and Additional Wellness programs

Essential Functions / Key Responsibilities

• Supervises and coordinates daily activities of employees to ensure safe and effective operations.
• Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
• Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
• Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
• Communicates with manager concerning any problems or issues.
• Schedules and conducts shift meetings.
• Assists in the administration of payroll; complete shift paperwork and performs other administrative functions.
• Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage reservations, and resolving complaints and problems, direct passengers. etc.)
• Performs other related duties as assigned with the appropriate skill and experience capabilities expected for this position.

Basic Qualificatio