Sales & Account Support Specialist

As a Sales and Account Support Specialist, you will be part of a team of six people who all report to the Sales Operations Manager in Sweden. Together you will support SignUp´s international sales teams in Europe, United States, Asia and Australia. In your role as a Sales and Account Support Specialist, you will act as a support function to the sales team but also directly to already existing customers. This means that you will have a lot of contact with several internal departments as well as customers and partners.

Language Requirements

Given the importance of our German, Swedish, and English-speaking markets, this role requires fluency in spoken and written Swedish and English, as well as proficiency in German for conversation, reading, and writing. You should be comfortable engaging with clients across these regions, coordinating sales activities effectively, and ensuring seamless communication and efficient support in each language.

Responsibilities

A typical day can consist of answering incoming inquiries, booking and holding your own meetings with customers, preparing quotes, ensuring correct information in the CRM system and reviewing contracts. You will also participate in sales meetings and negotiations. This is a very important part of the sales organization and you will get the opportunity for long-term development within the company.

Your main tasks will Include:

• Additional sales on existing customers (additional software solutions and volume upgrade of existing software licenses)

• Create new contracts for new customers, acting as administrative support for the Sales team

• Ensuring correct registration in MS Dynamics CRM

• Assisting with quotes to partners and internally

Your primary working tools will be MS Dynamics CRM and for communication MS Outlook, MS Teams and telephone. You will also handle a lot of tasks in MS Excel and MS Word, which means that you need to have good knowledge of the Office package in general. You feel very confident with speaking English and won´t hesitate to pick up the phone in order to solve potential issues with customers or coordinate with other departments internally.

About Our Team

We are a tight-knit team that prides itself on our collaborative spirit. We often act as the central hub, coordinating various activities and frequently serving as key account managers for our clients. Our customers are at the heart of everything we do, and we are dedicated to delivering excellent service and the best solutions. We regularly work with the support and delivery teams to ensure any client issues are resolved efficiently and effectively.

This collaborative approach is deeply ingrained in SignUp's company culture. We are committed to nurturing this ethos and ensuring it rubs off on new hires as we continue to grow. By fostering a supportive and team-oriented environment, we aim to maintain and strengthen our dedication to exceptional service and innovative solutions.

Additionally, while we work together, we strive to streamline and automate our processes across the group. This ensures that we follow consistent procedures everywhere, leading to a better and more reliable customer experience.

Qualifications

In order to fit and succeed in this role, we believe you have the following background:

• At least 5 years of professional experience in B2B sales/sales support.
• Good knowledge of the Office package
• Good insight into how a sales process works
• Experience of license sales
• Fluent in both spoken and written English and Swedish
• Proficient in German for written and verbal communication (native fluency not required)
• Experience with license sales related to the Microsoft suite (preferred)
• Experience of Microsoft Dynamics CRM is meritorious

Addional Information

This is a full-time position (40h/w) with working hours 8-17, with flexible hours and the possibility to work remotely several days per week. Fixed monthly salary. You will be based at the head office at Evenemangsgatan by Mall of Scandinavia in Solna, Stockholm.

Start date is as soon as possible.

We encourage you to apply even if you don't meet all the listed requireme