Kansas City Site Lead – Paper Intake, Scanning & Remittance Processing

Overview

GovCIO is currently hiring for a Kansas City Site Lead to oversee all front-end intake operations for physical mail and documents, including subcontractor site coordination, scanning workflows, logistics, and remittance processing for a federal digitalization initiative. This position will be located at the Subtropolis in Kansas City, KS and will be a hybrid position.

Responsibilities

Responsible for managing all front-end operations of a federal digitalization effort involving physical mail intake and document scanning. This includes coordinating activities across multiple subcontractor-managed and co-managed intake sites, overseeing logistics, document handling, scanning quality, and remittance processing. The Intake Lead ensures site standard operating procedures are followed, SLAs are met, and intake operations integrate seamlessly with downstream processing workflows.

• Oversee the full lifecycle of physical document intake operations at all contractor and partner-operated sites.
• Create, conform, and update (as required) standard operating procedures.
• Coordinate secure receipt, barcoding, and logging of millions of incoming submissions per year.
• Standardize and supervise the opening, sorting, categorization, and preparation of documents for scanning.
• Manage high-volume scanning operations, including envelope and content imaging, with quality control checks for legibility and completeness.
• Identify, record, and route all discovered payments and remittances (checks, money orders, etc.) in accordance with client protocol:
• Handle exception documents, such as imperfect or misrouted submissions, with 2-day routing and tracking.
• Oversee site compliance with client requirements, NARA retention, and PII/FTI protection standards.
• Oversee and manage efforts of site technical lead and facility manager. Ensure all efforts are in compliance with NIST security regulations and requirements.
• Coordinate with logistics vendors for physical shipment reconciliation, secure returns, and inter-site document transfers.
• Establish and monitor KPIs across sites (e.g., intake cycle time, scan success rate, remittance handling compliance).
• Serve as primary liaison with subcontractor leads for intake workflow alignment, issue resolution, and reporting.

Qualifications

Required Skills and Experience

• Bachelor's with 12+ years (or commensurate experience).
• 5+ years in high-volume document intake, scanning, or mail operations.
• Demonstrated experience handling sensitive financial instruments (e.g., remittances) in a secure, auditable environment.
• Knowledge of OCR/ICR technologies, barcode scanning systems, and document classification workflows.
• Experience working with subcontractors and enforcing SOPs across distributed operational environments.
• Strong familiarity with federal privacy and security protocols for handling PII/FTI/Remittance data.
• Exceptional coordination, quality control, and operational leadership skills.

Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

 

What You Can Expect

 

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support thei