Assistant Resource Center Leader

RESPONSIBILITIES:                                                                                         

The Resource Center Assistant Manager is responsible for working with the Resource Center Manager to maximize the sales and operational success within his/her assigned location, including but not limited to: meeting/exceeding sales and operational goals and objectives, building and maintaining strong customer relationships, proactively managing inventory and leading, training and developing the Resource Center team in a manner consistent with Tropic Supply’s core values.

Under the guidance and direction of the Resource Center Manager and Area Manager, a summary of responsibilities is outlined below:

COMMUNICATION:

• Exemplifying and championing the company’s core values.
• Clearly communicating company standards and expectations to team members - holding team members accountable.
• Communicating Resource Center’s challenges and successes to Manager and Area manager.  Offering effective solutions to address areas of opportunity and ensuring timely resolution thereof.
• Fostering an environment of trust and two-way communication with customers and team members.

GENERAL OPERATIONS:

• Identifying challenges and opportunities within location and ensures timely resolution thereof.   
• Ensuring Resource Center Showroom and Warehouse is operating efficiently, effectively and consistent with Tropic Supply’s operational standards.
• Acts as “Lead Counter Resource” to support Counter Sales Team.
• Ensuring Resource Center Showroom and Warehouse is maintained pursuant to company standards.
• Ensuring accurate equipment/parts are billed and delivered to customers.
• Demonstrating accountability for loss prevention in all areas of risk management, physical security and cash controls.
• In partnership with RC Manager, monitoring reports & identifying both expected and unexpected missed opportunities, offering recommendation(s) for future solutions.
• Ensuring the successful execution of all marketing and training plans/initiatives as directed by corporate marketing department and Area manager.
• Managing customer warranty claims and credit returns in a timely fashion and in accordance with Company policy.
• Effectively managing labor and overtime costs.
• Ensuring the RC Team is proactively identifying individual customer needs and offering appropriate products, programs and solutions in a consultative manner

INVENTORY:

• Ensuring Resource Center is adhering to company standards with respect to inventory management; ensuring cycle counts are being conducted per company policy.
• Proactively and effectively manages product availability, appropriate product mix, etc., via consistent contact with Purchasing Team.
• Ensuring inventory/orders are being pulled in an efficient and effective manner utilizing appropriate tools and equipment.
• Ensuring the maintenance and presentation of all inventory and displays are in compliance with company standards and expectations.

CUSTOMER SERVICE:

• Developing and maintaining strong relationships with external customers.
• Providing a high level of customer service to both internal and external customers.
• Ensuring Resource Center (RC) team is effectively & efficiently assisting customers via the telephone & in person as needed & in accordance with customer service standards.
• Ensuring RC team is delivering timely and accurate information to customers.
• Ensuring customers are assisted in loading products/material into their vehicles when necessary.
• Ensuring RC team members are providing highest level of customer service; and takes ownership of any and all customer service issues/opportunities as needed.

RESOURCE CENTER TEAM