Facilities Manager

Description

Job Summary

The Facilities Manager oversees the day-to-day operations of the Facilities Team across all Rock City Enterprises properties, ensuring buildings, systems, grounds, and infrastructure are safe, functional, and well-maintained to support business operations and exceptional guest experiences.

This role requires a strong working knowledge of plumbing, electrical, HVAC, mechanical systems, and preventative maintenance best practices, along with a solid understanding of health, safety, and regulatory compliance. Under the direction of the Director of Guest Experience Support Services, the Facilities Manager leads the Facilities team, manages budgets and projects, oversees vendors and contractors, and ensures facilities are maintained to Rock City Enterprises’ standards of excellence.

Typical work schedules occur Monday–Friday between 6:00 AM and 6:00 PM, with flexibility required to support operational needs, emergencies, and special events.

This position supports Rock City Enterprises’ mission:

“To enrich lives through Wonder and Connection.”

Ideal Candidate

The ideal Facilities Manager at Rock City Enterprises is a hands-on leader and systems thinker who combines technical expertise with a strong commitment to safety, operational excellence, and exceptional guest experience. This individual thrives in a dynamic environment, confidently balancing day-to-day maintenance needs with long-term planning, team development, and infrastructure improvements.

What Success Looks Like:

• Proactively maintains facilities and systems to prevent disruptions and ensure seamless daily operations across all properties
• Leads a high-performing Facilities team with clear expectations, accountability, and a strong culture of ownership
• Builds and sustains safe, compliant environments that protect partners, guests, and assets
• Delivers projects on time and within budget while maintaining high quality standards
• Acts as a reliable problem-solver during urgent or unexpected facility needs

Key Attributes of the Ideal Candidate:

• Technically Proficient & Resourceful: Demonstrates deep working knowledge of mechanical systems (HVAC, electrical, plumbing) and can troubleshoot issues independently while knowing when to escalate
• People-First Leader: Coaches and develops team members, fosters engagement, and models Rock City’s Culture of Excellence in every interaction
• Operationally Driven: Strong planner who anticipates maintenance needs, manages competing priorities, and executes preventative maintenance strategies effectively
• Guest Experience Focused: Understands that facility conditions directly impact the guest journey and takes ownership of maintaining high presentation standards
• Safety & Compliance Mindset: Prioritizes safe work practices and ensures adherence to all health, safety, and regulatory standards
• Strategic & Solutions-Oriented: Thinks beyond immediate fixes to recommend improvements, upgrades, and efficiencies that support long-term business goals
• Collaborative Partner: Works cross-functionally with internal teams and external vendors to support operations and special events

Essential Duties & Responsibilities

Leadership, Culture & Guest Experience

• Deliver excellent guest service to internal and external customers in alignment with Rock City Enterprises’ mission, culture, and values.
• Model the Culture of Excellence through professional guest and partner interactions.
• Lead, develop, and manage the Facilities Team, including work delegation, performance management, and accountability.
• Create weekly schedules for Facilities partners, ensuring efficient staffing and approving timesheets.
• Coach, counsel, and discipline partners as needed, ensuring proper documentation using Partner Performance Feedback forms.
• Monitor partner training progress to ensure technical competency and consistent guest service standards.
• Create agendas and lead Facilities Team meetings on a regular basis.
• Perform Manager-on-Duty (MOD) shifts as assigned.

Facilities Operations & Preventative Maintenance

• Ensure proper maintenance and operation of all buildings, grounds, and infrastructure.
• Oversee mechanical systems, including plumbing, electrical, and HVAC, ensuring systems meet operational and safety standards.
• Develop, coordinate, and execute the annual preventative maintenance plan for all facilities and equipment.
• Ensure proper maintenance and servicing of company vehicles.
• Maintain maintenance tools and equipment, including scheduled maintenance, repair, and replacement.
• Complete Maintenance Work Requests (MWRs) as needed and oversee MWR completion