Director, Restaurants (One World Observatory)

POSITION: Director, Restaurants DEPARTMENT: Legends Attractions - Food & Beverage REPORTS TO: Managing Director FLSA STATUS: Exempt

 

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.                    

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join our quest to create Legends!

THE ROLE

The Director of Restaurants directs and organizes the team to ensure first class service, food & beverage offerings and marketing to maximize profits and guest satisfaction in ONE Dine, ONE Mix, Illy Café and ONE Sip.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards
• Ensure basic standard operating procedures for all outlets are in place and in compliance with Federal, State, local and Legends’ own practices (e.g. ServSafe, Responsible Vendor)
• Ensure that all steps of services as outlined in training materials are being followed daily
• Ensure that checklists, requisitions and proper opening and closing functions are completed for each shift
• Observe performance and implement improvement interventions where necessary
• Supervise the floor during meal periods to ensure that all standards and steps of service are met through all guest interactions
• Manage Group Dine, Private Dine, Happy Hour, Holiday Activations, Weekend Brunch, High Tea and Open Table experiences
• Interact positively with customers to promote the facilities and services
• Resolve problems to the satisfaction of all parties involved
• Organize special events in the restaurant such as receptions
• Maintain positive rapport with all departments and attend relevant meetings (e.g., division meetings, team member meetings, etc.)
• Move through the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met
• Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality
• Solicit feedback from guests concerning the service and food & beverage offerings in all outlets
• Ensure all daily reports are detailed and submitted in a timely manner
• Ensure maintenance of equipment by calling for repairs and training the team in proper usage techniques
• Conduct competitive research and report trends and recommendations
• Maintain cleanliness and standards of all outlets daily
• Complete other duties assigned by the Managing Director

 SUPERVISORY RESPONSIBILITIES

• Interview, select, train, supervise, counsel and discipline outlet team members
• Ensure staffing levels for all outlets are accurate based on business levels
• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the team, such as guest count and menu changes
• Assist the Restaurant Manager in planning and setting up special events (e.g. Beer, wine and spirit dinners, Mother’s Day, Easter, Father’s Day, Thanksgiving, Christmas, Graduation, New Years, Holiday Events, etc.)
• Work closely with the Marketing and Social Media team to ensure that all promotions and collateral updates (including social media and website information and menu updates)
• Support the Food & Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations and marketing
• Provide guidance toward improvement and make necessary adjustments for consistency

QUALIFICATIONS

To perform this job successfully, an individual m