Intermediate HCM IT Technology Analyst - SuccessFactors Core HRIS, WFS Time, EC Payroll

Minimum Pay Rate: $104,956.80 

Maximum Pay Rate: $138,985.60 

Civil Service Status: Civil Service 

Apply by Date: 04/20/2026 

Posting Type: Open 

 

We are seeking a Intermediate-level HCM IT Technology Analyst to join our Enterprise Technology team. This role supports the daily operation, configuration, and continuous improvement of our SuccessFactors Core HRIS, Workforce Time, and Employee Central Payroll systems. The ideal candidate possesses foundational knowledge of HCM processes and technical aptitude, with a commitment to learning and growing in HRIS technology.

 

Key Responsibilities: 

• Provide operational support for SuccessFactors Core HRIS, WFS Time, and EC Payroll modules.
• Assist in implementation and configuration of systems to align with SMUD policies and compliance requirements.
• Troubleshoot and resolve system issues to minimize downtime.
• Support software updates, testing, and deployment activities.
• Document system configurations and procedures accurately.
• Collaborate with HR, Payroll, and IT teams to understand business needs.
• Participate in end-user training and communicate system enhancements.

 

We are posting this opportunity for the Intermediate level along with our Journey level position. The department will be filling one position at either of those levels. If you are interested in the Journey level position you will need to apply to that position separately.

Purpose

Under general supervision, performs basic business process and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement; participates in performing as a functional resource to the user community to ensure reliability, accessibility and effectiveness to meet the needs of the business unit overall.

Nature and Scope

There are five (5) levels in this job classification series that have similar job content but with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience and qualification requirements:

 

Flex Classifications (that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual’s experience and performance) within the series: 

• Entry: Incumbent acquires knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Intermediate: Incumbent continues to acquire the knowledge, skills and abilities to perform the tasks associated within the series but are not yet demonstrating these at the Journey level.
• Journey: Incumbent is demonstrating the required skills and knowledge to independently perform the full scope of the job.

 

Non-Flex Classifications (that promote from lower-level classes to higher level classes and require an examination, such as an interview, based upon individual experience and performance) within the series: 

• Senior: Advanced journey level resource who is responsible for advanced assignments, as dictated by the work needing to be performed; may serve in a lead and/or supervisory capacity.
• Principal: Subject matter expert/lead/supervisory level and is responsible for leading the most advanced work, as dictated by the work needing to be performed.

 

Entry/Intermediate to Journey: Incumbents at the entry (or intermediate) level are required to successfully “progress” to the journey level within 60 months of appointment to remain within the job series.

 

Seniors and Principals must be hired through a promotional process and do not automatically progress from lower levels in the series. om the outside with the required minimum qualifications in one of the specialty areas.

Duties and Responsibilities

• Incumbents will focus on the following five specialty areas detailed below:
  • Enterprise Systems Design
  • Enterprise Applications - Modifications and Enhancements
  • Enterprise Applications - Optimization
  • Enterprise System Reporting
  • Project Management - Functional/Technical Focus

 

• Enterprise Systems Design:
  • Learn to design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define