Hotel General Manager

Description

HOSPITALITY STARTS HERE

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. Founded in 2009 by Steve Palmer, IRHG is passionate about redefining the hospitality industry through exceptional care for our cherished guests.

AT SKYLINE LODGE... [check us out ]

We welcome you to join us in creating memorable experiences for guests and team-members alike. Humbled to be named, Best Rated Places to Go in the US in 2025 by Conde Nast Traveler. Skyline Lodge, offers a mid century motor lodge experience that is set in picturesque Highlands, NC. Steeped in the architecture of Frank Lloyd Wright and plays host to one of the most recognized Steakhouses in the South; Oak Steakhouse.

We encourage you to explore what others are saying about Skyline Lodge while also challenging the "right" leader to join us in continuing the journey of creating the most hospitable environment for all.

NOW HIRING

The Hotel General Manager, influentially leads with confidence and conviction while also showcasing resilience and adaptability. As the Operational Leader, you genuinely strive to serve others. You will also be a hard-worker who builds teams based on passion, collaboration, respect and the opportunity to grow.

• You will be empowered to make critical decisions and humble enough to roll-up your sleeves to get the job done.
• Communication and building relationships is naturally a top priority for you across the team, guests, community, vendors, and all.
• You prefer to be in the trenches [especially during peak periods] and professional colleagues would probably agree that you are not considered to be an "Office GM."
• You are someone dedicated to understanding every guest's [internal/external] name and their preferences.

A successful, Hotel GM shows up enthusiastic to touch tables at Oak Steakhouse, support housekeeping with rooms, welcome guests at the front desk and positively deliver on the financial bottom-line. Historically you've been known to go above and beyond to craft individually specific experiences - Each - being so unique that these moments become engraved as a lasting memory - because of how you made them feel.

ROADS LEAD TO YOU...

Nestled atop a 3,700-ft. high mountain, Skyline Lodge is surrounded by 50 magnificent acres of golden conifers and hardwoods in Highlands, NC lies Skyline Lodge. The area abounds with hiking trails, navigable rivers, waterfalls, and foraging for mushrooms and berries.

We are looking for a strong and experienced servant leader to oversee Skyline Lodge as the Hotel General Manager. Someone passionate about hospitality and enthusiastic about providing elevated experiences in remote environments. You will be experienced working across all areas of the business including; restaurant, rooms, amenities, revenue, events, and beyond.

As the General Manager, you will have 6+ years' experience overlooking hotel/restaurant operations. You are known for providing unparalleled guest experience, mitigating risk, maximizing profit - above all - you prefer spending time in the operations rather than being seen as an "Office GM."

If you will have a passion for creating memorable experiences and engaging the local community - We would love to hear from you!

Requirements

WHAT TO EXPECT. IN THE LODGE, RESTAURANT, & ROOMS…

• Schedule: May vary (days, nights, weekends, holiday’s) based on seasonality, covers, and hours of operation but in general you can expect to work 55 to 60 hours a week.
• Work Collaboratively: to achieve a one-team one-dream mentality that promotes the hiring, and nurturing of the right people ready to serve our guests, achieve financial goals and create memorable experiences
• Practice Humility & Transparency: to support culture and an ethical environment where everyone feels safe, cared for and inspired
• Act With Integrity: be able and willing to perform all responsibilities of each position in the kitchen when needed. Lead by example and set the tone for health, safety and cleanliness throughout the property
• Enrich Your Community: engage local farms to source and procure fresh and quality product while also educating junior team members, advocating for their growth and development
• Show Compassion and Empathy: listen to your team, be understanding and always provide a humane