Commercial Operations Manager

Texas, United States of America

Job Family Group:

Customer Operations

Worker Type:

Regular

Posting Start Date:

April 13, 2026

Business Unit:

Trading and Supply

Experience Level:

Experienced Professionals

Job Description:

What’s the role 

 

The Commercial Operations Manager is a key executive leader responsible for overseeing operational strategy, performance, and execution across the organization. This role ensures operational excellence, drives scalable processes, and leads cross functional collaboration to support company growth, profitability, and customer satisfaction. 

 

This role works closely with the B2B Finance Manager, B2B Portfolio Lead, and other senior leaders to set strategic direction, align operational priorities with business objectives, and drive continuous improvement across the enterprise. 

 

Accountabilities: 

Operational Strategy & Leadership  

• Develop and execute the company’s long-term operational strategy to support growth, efficiency, and service excellence 

• Lead and mentor a high-performing operations organization, including billing, commissions, transaction and enrollments – total of ~28 full time employees, with 4 direct reports  

• Establish operational goals, KPIs, and dashboards to measure performance and drive accountability  

Business Performance & Process Optimization  

• Ensure accurate and timely generation of invoices in accordance with customer contracts and internal policies 

• Identify and implement process improvements that increase operational efficiency, reduce costs, and enhance service delivery 

• Ensure billing software is performing to high standards and appropriate enhancements are made   

• Oversee resource planning and workforce management to meet business and customer demands 

• Ensure accurate commissions calculation for internal sales staff as well as external brokers. Collaborate with HR, Payroll and Finance to ensure timely calculations delivery for payout 

• Drive operational standardization, reliability, and scalability across all functions and regions 

Cross-Functional Executive Collaboration  

• Partner with Sales, Pricing, Risk, Supply, Finance, and Technology to align operational capabilities with market opportunities and customer requirements  

• Support major bids, proposals, and strategic customer initiatives with operational expertise and planning 

• Collaboration with Finance on budgeting, P&L oversight, capital planning, and operational forecasting 

Customer Experience & Service Excellence  

• Ensure operational teams deliver high-quality, on-time, and consistent services aligned with contractual and service-level commitments 

• Championing customer-centric processes and drive improvements in customer satisfaction, retention, and overall service quality 

• Oversee resolutio