General Manager

Description

About Terra West Management Services

At Terra West, we don’t just manage communities—we help them thrive. With over 40 years of expertise in community association management, we partner with HOA Boards to deliver excellence in operations, compliance, and community care. Our culture is rooted in respect, collaboration, and a relentless commitment to service. We believe people come first—our clients, our residents, and our team.

Our Core Focus

We exist to empower community leaders and enrich neighborhoods to Inspire Community by providing proactive guidance, professional management, and exceptional customer service. Every action we take is aimed at fostering vibrant, well-run communities where people feel heard, supported, and proud to live.

Our Core Values – We I.N.S.P.I.R.E. Excellence

• Integrity – We do what’s right, even when no one      is looking.
• Nurture – We invest in people, relationships, and growth.
• Service – We exceed expectations with every interaction.
• Passion – We bring energy and purpose to all we do.
• Innovation – We embrace change and lead with      forward-thinking solutions.
• Resilience – We stay strong, adaptable, and      solution-focused in every challenge.
• Empathy – We listen, understand, and lead with compassion.

At Terra West, you’re not just taking a job—you’re joining a values-driven team that’s redefining excellence in community management.

Essential Duties and Responsibilities:

This General Manager will be based onsite and dedicated to a specific community. The primary responsibility of the General Manager  is to advise, educate and assist the Board of Directors in the daily management and operations of the Association’s business. Job duties include, but are not limited to:

· As an advisor to the Board of Directors, manage the day-to-day operations of the community association according to all applicable laws and governing documents.

· Have a thorough knowledge of the Association’s governing documents (CC&Rs, Bylaws, Articles of Incorporation, Rules and Regulations) and advises the Board on applicable policies and guidelines on matters that are being considered or discussed.

· Ensure that the Association is compliant with all Federal, State and Local rules and regulations and their governing documents.

· Ensure that all licenses and/or permits pertaining to the operation of the Association are obtained and/or renewed in a timely manner.

· Recommend procedural and policy amendments and initiatives to Board of Directors; implement all policies and procedures adopted by Board.

· Schedule Board of Directors meetings; prepare agenda; prepare and distribute meeting notices to homeowners.

· Attend regularly scheduled Board meetings, including preparation and distribution of Board Meeting agenda, meeting materials and minutes.

· Maintain calendar of important due dates, meetings and critical deadlines.

· Financial management, including fiscal budget preparation and oversight, invoice approval, and financial reports as requested by the Board.

· Review the Association’s budget and current expenses and spending trend for possible savings whenever possible while optimizing utilization of resources and maintaining appropriate levels of quality, luxury and service to owners and residents.

· Ensure that all tax returns are completed in a timely manner by the CPA.

· Interface with auditor to ensure receipt of all necessary information to complete thorough and timely annual audits.

· Oversee annual renewal of insurance policies and work with insurance agent to review and update insurance coverage on an annual basis.

· Cooperate with workers compensation carrier to complete annual audit.

· Ensure that assessments, fees and fines are billed timely and correctly. Work with Association Board, Association attorney and/or collection agent to ensure that collections proceed per Board adopted collection policy.

· Perform routine property inspections to ensure standards set forth in the governing documents are being observed and report any discrepancies to the Board of Directors.

· Have a thorough knowledge of the Association’s responsibilities towards maintenance of common 

· areas, neighborhood common areas, property lines, and landscaping easements.

· Ability to meet and negotiate with outside contractors and vendors for the needs of the community. At the direction of the Board of Directors, obtain bids, evaluate proposals and make recommendations to the Board for work being contracted to an outside source. Oversee work being performed to ensure satisfactory completion