Sr. Analyst, Delivery Strategy & Operations

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

The Role

• Cedar’s Delivery team is looking for a data-driven and process-oriented Strategy and Operations Analyst to support our growing team. 
• Delivery is responsible for the successful implementation of our products and ongoing customer support.
• The Delivery Strategy & Operations Analyst will play a critical role in creating, supporting and enhancing internal processes, maintaining data integrity and serving as a bridge across the Commercial and Product organizations. 
• A successful candidate will demonstrate strong attention to detail, a passion for data & analytics, and experience creating and enhancing operational processes. 
• Strong interpersonal skills and cross-functional collaboration with Sales, Client Management, Product, and Finance team members required.

Responsibilities

• Lead and support initiatives to accelerate Cedar’s implementation capabilities, including setting and tracking key performance indicators, supporting implementation strategic efforts, and analysis to inform capacity planning.
• Develop and implement initiatives to accelerate delivery across all product lines, improving implementations for clients and Cedar.
• Support building and running internal management processes; help monitor and manage the Delivery P&L; develop and maintain dashboards to track Delivery efficiency and other metrics.
• Work creatively in navigating and overcoming obstacles, removing barriers to success for clients and colleagues.
• Create strong feedback loops and serve as the voice of the Delivery to internal stakeholders.
• Exemplify Cedar’s values.
• May require up to 10% travel within the US.

Required Skills & Experience

• Bachelor’s degree required.
• Minimum 4 years of experience in a consulting or operations role (or equivalent). Prior experience in client services operations and/or client implementations a plus.
• Analytical attitude, strong attention to detail, and passion for problem solving.
• Excellent listening and communication skills (verbal and written) with the ability to translate data and insights into compelling, executive-facing narratives.
• Entrepreneurial mentality; thrives in ambiguity, driving clarity for others.
• Mastery of (or willingness to learn) Google Sheets and Slides (or Powerpoint and Excel); Fluency in building formula-driven dashboard models in MS Excel or Google Sheets preferred.
• Passion for AI and interest in helping teams adopt AI to enhance internal processes
• Healthcare experience or intuition is a plus; patient engagement or revenue cycle knowledge a plus.
• Intellectual curiosity; consistent desire to innovate and improve
• Inspires others to achieve company and individual goals

Compensation Range and Benefits

• Salary/Hourly Rate Range*: $106,250 - $125,000
• This role is also equity eligible 
• This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

#LI-REMOTE

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what wo