Director PTP GPO/North America AP Operations Leader

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

The Director PRP GPO/North America AP Operations Leader provides leadership and oversight to the Business Process group. Works with leadership from a consultative and facilitative perspective, helping define and drive strategically focused transformational changes and deliver improved business results through execution of established process steps. Engage with key stakeholders to define business requirements and associated processes, identify and quantify process variances, analyze variance cause and effect, isolate issue root cause and develop, test, refine and pilot sustainable improvement solutions. Defines and ensures implementation of process control plans to govern solution implementation and ongoing evaluation.

PTP GPO Responsibilities: 

• Lead the execution and implementation of global end to end processing of invoices, T&E, helpdesk and payment operations, enabling optimization, technology enhancement, and policy adherence.
• Review to provide leadership and governance across the operating model to drive business objectives and improve DPO.
• Ensures timely dissemination and effective communication of departmental goals and objectives, internally within the department, with other company organizations 
• Consults with business leaders on functional and operational processes, challenges and related issues and trends, as well as on project plans designed to improve efficiency and effectiveness.
• Analyzes AP program metrics, including Trends and emerging patterns, Resolution strategies and their effectiveness, Costs incurred, and costs saved, Areas of success, Areas of concern.
• Develop strategies to head off potential issues and ensure these are included in AP strategy and tactic development (using standardization, automation, digitization and AI). 
• Partners across Finance and with key business stakeholders to optimize upstream and downstream processes and improve efficiencies.
• Serve as a trusted advisor from a process analysis and improvement perspective.
• Translate strategic objectives into clear, actionable steps at the local and regional level
• Ensure planning incorporates data and information from customers, distributor partners and the corporation's perspectives
• Leverage data-driven insights to recommend, implement and continuously improve task / project management and delivery methodology

North America AP Operations Leader Responsibilities:

• Lead and manage the end-to-end AP process, supplier data management and T&E processing
• Develop relationships and plan a pipeline of continuous improvement projects regionally and communicate effectively as a leader and spokesperson for the region.
• Oversee month-end and year-end close activities related to AP.
• Implement process improvements to optimize payment cycles and minimize errors.
• Maintain positive vendor relationships and resolve payment discrepancies promptly.
• Serve as a business partner to cross-functional teams, including Procurement, Sales, and Legal.
• Oversee the maintenance and optimization of AP/AR systems and software, ensuring data integrity and accuracy.
• Oversee end-to-end Accounts Payable operations across multiple regions and business units (Sales, Service, Manufacturing).
• Manage AP Shared Services teams and offshore GBS teams to ensure timely and accurate invoice processing, payment execution, and issue resolution.
• Develop, Own and monitor key AP KPIs including Days Payable Outstanding (DPO), invoice cycle time, on-time payments, and discount capture, such as:
  • Days Payable Outstanding (DPO)
  • Invoice Cycle Time (PO and Non-PO)
  • % of Touchless Invoices
  • Cost Per Invoice
  • Vendor Satisfaction Score
  • Compliance Audit Findings (Zero Tolerance)
• Support internal and external audits and ensure robust audit trails and compliance documentation.
• Partner with Procurement & Sales to align supplier onboarding, payment terms, and strategic sourcing initiatives.
• Coach and develop AP team leaders, build talent pipelines, and foster a high-performance team culture. 

Required Qualifications

• Bachelor's Degree or equivalent work experience required, Masters preferred. 
• Typically has 10-12 years of experience in Accounts Payable and Receivable and 4-6 years leadership experience.
• Industry experience with manufacturing and service organizations greater than 1 billion dollars in revenue. Bank