Jobs and Careers

Operations Support Associate

United States, United Statesfull_timeVerifiedPosted 26 Aug 2025

💰 $85,000/yr($75,000/yr – $85,000/yr)

About the role

Operations Support Associate | GID - Remote

GID is a privately-held, vertically-integrated real estate company that owns, operates, and/or manages a portfolio of multifamily and industrial assets, and develops multifamily and mixed-use projects across the United States. The firm also operates a credit platform that aims to provide commercial real estate debt solutions for institutional borrowers. With corporate offices in Atlanta, Boston, Dallas, Dubai, New York and San Francisco, GID is an experienced real estate investor and manager supported by an integrated operating platform and has 60+ years of experience across multiple asset classes. As of September 30, 2024, GID owns and/or manages $30.0 billion of assets under management across 57,000 apartment units and 28 million square feet of industrial and commercial space [1].

DESCRIPTION:

As an Operations Support Associate, you will provide essential daily support to key business operations and platforms. In this role, you will collaborate closely with all Operations roles and departments to ensure processes and systems are running smoothly and efficiently. Your responsibilities include assisting with updates and enhancements to operational systems and processes, implementing configuration adjustments, assisting with workflow management, and maintaining up-to-date documentation and user training materials. You will support business operations by troubleshooting issues, identifying causes, and executing appropriate solutions with a thorough understanding of downstream impact. Additionally, you will perform a range of administrative tasks, all aimed at promoting seamless operation and excellent service within the company As an Operations Support Associate, you will assist daily operations by supporting key business systems, project and program implementations, collaborating with teams, and troubleshooting issues to ensure smooth and efficient company operations. The Operations Support Associate will embrace our company values of accountability, inclusiveness, energizing and courageousness. RESPONSBILITIES:

Comprehensive knowledge of existing operational systems, processes, their interdependencies, and mutual impacts.
Contribute to the implementation of configuration changes or process enhancements supporting end-user workflows. Manage implementation of small to medium complex changes. 
Provide Tier I/II Help Desk support. Escalate advanced issues to appropriate team members and business owners.
Commit to SLA response time and follow-up. Know how to identify and respond to urgent matters.
Demonstrate strong customer service and communication skills by responding to inquiries with clarity, professionalism, and empathy, ensuring positive interactions with both internal and external stakeholders.
Participate in the onboarding of new property acquisitions to company systems.
Record and analyze functional incidents, as well as conduct root cause analysis and advise on solutions to prevent recurrence.
Work with vendor support to monitor Tier I outsourced requests and ensure timely resolution.
Monitor all escalated support requests with the appropriate vendor to ensure resolution meets contracted SLAs.
Find and develop solutions and answers to users’ difficulties, determine the technical and operational feasibility of the solutions.
Monitor and recommend improvements to software and business systems.
Assist program and project teams during implementation by handling go-live tasks, monitoring pilot and rollout chats, and updating job aids, policies, procedures, and internal documentation.
Maintain user confidence and protect operations by keeping information confidential.
Contribute to the documentation of related policies and procedures, Job