Mortgage Servicing Team Member, Full-Time, Hybrid Marlboro or Chelmsford MA

Schedule

Monday - Friday 8:00 am - 5:00 pm

What You’ll Do

Summary/Objective:

The Mortgage Servicing Team Member is responsible for ensuring the input, auditing, and maintenance of all mortgage data.

 Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Answer incoming phone calls, as part of a phone queue, to address member questions and requests
• Input and book all mortgages on the DCU's servicing platform, quote and accept payoffs, and respond to various member servicing inquiries and requests.
• Perform file maintenance duties including, but not limited to: discharge research and preparation, loan corrections, subordinations, credit disputes, research GL variances, and loss draft processing
• Complete assigned service requests within the established department timeframes and effectively communicate with members as needed.
• Assist and support functions for loan boarding and the preparation of documents for loan sales
• Process department inbound correspondence received through e-mail, fax, or standard mail.
• Perform support functions to ensure all closing and post-closing processes are complete.
• Ensure compliance with all applicable state and federal laws and regulations.
• Perform other job-related duties as assigned by Manager (s).

What You’ll Need

• High School diploma or equivalent
• 1-3 years of mortgage or related experience

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. 

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

DCU is not currently offering Visa transfer/ sponsorship for this position.

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