National Council for Mental Wellbeing Director, Learning Delivery Systems

ABOUT THE ORGANIZATION

The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive mental health and substance use treatment.

Founded in 1969, the National Council is a 501(c)(3) membership organization that drives policy and social change on behalf of more than 3,100 mental health and substance use treatment organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 4.5 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.

The National Council is growing to meet this moment. With an annual budget of $80 million, we've more than doubled our dedicated team to 240+ employees since 2020. Although we have office space in Washington, D.C., we operate as a remote-first organization, with employees working from their various locations across the United States.

DEPARTMENT SUMMARY

The Enterprise Technology Department enables the National Council’s mission by delivering and supporting the technology platforms that power our programs and operations. Partnering cross-functionally, the team ensures systems are secure, integrated, and reliable—so the National Council can scale its impact and better serve communities nationwide.

POSITION SUMMARY

As the Director, Learning Delivery Systems, you will be the primary solutions architect and technology leader for the learning platforms that power the National Council's programs — including our flagship Mental Health First Aid (MHFA) program, which has trained more than 4.5 million Americans. You will own the technical strategy and multi-year roadmap for the systems that enable the delivery, administration, and evaluation of learning experiences across the organization, ensuring they are scalable, secure, accessible, and delightful to use.

This is a pivotal moment for the Learning Delivery Systems team. You will lead the build and implementation of a new target-state learning ecosystem — a major platform expansion designed to serve not only MHFA but the full breadth of the National Council's training programs and clients. At the same time, you will manage a thoughtful transition away from the organization's legacy platform, ensuring continuity of service for current business needs throughout the migration.

You will bring deep technical expertise, a track record of delivering cross-functional platform solutions, and a proven ability to build and lead a high-performing team. You will partner closely with program leaders, internal technology teams, and third-party vendors to turn learning strategy into reliable, measurable technology outcomes — advancing mental wellbeing for millions of people.

The Director, Learning Delivery Systems reports to the Vice President, Enterprise Technology and directly manages a team.

KEY RESPONSIBILITIES:

People Leadership

• Oversee a team with 3 direct reports, providing a safe and welcoming team environment and ensuring employee growth and development by providing regular coaching, guidance and feedback.

• Establish and track team goals, timelines and deliverables, and ensure alignment with organizational and departmental strategic goals.

• Take ownership and accountability for decisions made by direct reports.

• In partnership with the National Council’s human resources leadership, determine performance ratings, recommend compensation (merit increases) for direct reports, and manage performance issues if necessary.

Platform Strategy & Solutions Architecture

• Serve as solutions architect for the organization's learning delivery platforms, ensuring scalability, security, accessibility, performance and strong user experiences.

• Establish and maintain a multi-year technology roadmap for learning delivery systems, aligned to organizational strategy and the needs of multiple business lines.

• Partner with internal technology teams to integrat