Senior Director Global AI Governance

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

AI & Data Innovation Department

• Data is the fuel that drives Visa's business and future. Unlocking the value available through the innovative use of our unique data on behalf of consumers, businesses, and communities is key to Visa's future, with Artificial Intelligence and Data Innovation at the center of new and exciting opportunities.

• The newly established AI & Data Innovation department is unleashing new opportunities  at Visa by developing and driving the business strategy for AI / Gen AI and Data Innovation, driving the development of novel AI / GenAI / Data Science technologies, leading data product development to create value for clients and partners, and driving innovative application of AI / data science to solve business problems among other Innovation activities.

• The AI & Data Innovation department includes the following teams: Visa Functions and Products Data Science, Visa Data Products (Visa Analytics Platform, Merchant & Government Solutions), Data Science Innovation, AI Knowledge Management, AI Project Management Office, and Innovation Initiatives.

• The AI & Data Innovation department is part of the broader Global Data Office (GDO) led by Visa’s Chief Data Officer. The Global Data Office leads and coordinates high-impact, complex, company-wide projects related to data business strategy, critical investments, policy development, and marketplace execution. The Global Data Office is a unit within Global Product, Innovation and Strategy. Working closely with Visa’s Chief Privacy Officer, the Technology organization, the wider data community, and the full set of Visa’s global lines of business, the Global Data Office is evolving Visa’s data-related work with momentum and enthusiasm while driving its commitment to trusted use of data.

Job Description

• To enable our vision for AI and help us deliver on our bold ambitions, we are creating a new AI Governance team that will be led by a new Sr. Director, Global Head of AI Governance, reporting to the VP, Global AI and Data Innovation. This leader will be accountable for creating and owning Visa's entire AI Governance policies and processes, and for recruiting the new AI Governance team.

• The leader taking on this role will join as a member of the AI and Data Innovation leadership team, and will be a critical catalyst for data innovation, maximizing the impact from AI and Gen AI technologies and capabilities in a way that aligns with our Data and AI principles.

• This role will have high visibility with the most senior leadership of Visa, and the AI Governance team will work closely with Visa’s functions in Privacy, Legal, Risk, Data Use, Technology, Product Delivery, Cybersecurity among others.

• If you are a self-starter, detail-oriented problem solver, team builder, change agent, and global cross-functional collaborator who loves to work with complex data technologies, this will be a perfect role for you. Ideal candidates would have experience in AI governance and policies.

Essential Responsibilities for this Job

• Create a world-class team of 3-5 engaged professionals excited to write the next chapter of Visa’s AI & Data Innovation.

• Be the leader and single point of contact for AI Governance at Visa.

• Develop, own and update Visa’s AI Governance framework, policies, processes (Responsible AI Launchpad, AI change management request form, etc.) in close collaboration with cross-functional stakeholders to ensure integration with existing product development and risk management processes and facilitate updates of those existing processes where appropriate.

• Ensure the implementation of processes in a scalable way through risk management and process automation technology solutions.

• Monitor and understand regulatory landscape together with our legal, privacy, and risk teams, and introduce changes to AI Gover