Sr. Manager, Commercial Enablement, Change Management

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Citeline, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.

Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolios
• Find out where the launch difficulties will be—before they’re difficulties
• Track and improve market access post-launch

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.

Norstella is growing year over year both through organic growth and through Mergers and Acquisitions. Our commercial teams experience a great deal of disruption and change as part of this growth strategy and integration process. This role focuses on the design, development, and implementation of end-to-end change management for highly complex Commercial projects. This role will support transformation & integration initiatives within the Commercial Team by providing a structured Change Management methodology and building the foundation for active Change Management and people engagement best practices to drive transformational change and end-user adoption across Sales, Customer Success, Marketing and Solution Consulting systems and processes.

What you'll do:

• Identify key changes and impacts to the commercial personas and develop risk mitigation and communication plans
• Design, deliver, and support cross-functional transformation change management
• Develop change, communications, and learning collateral (stakeholder analysis, change impact analysis, training materials, etc.)
• Develop and execute change management efforts, in partnership with Commercial program teams and business leaders
• Facilitate change management strategy / planning and team effectiveness sessions
• Use expertise in change management to support a culture that optimizes the passion and potential of Norstella’s employees
• Partner with the Global change management office, housed in Human Resources, on best practices to communicate with Commercial personas
• Support global team leaders to diagnose issues and develop solutions to improve effectiveness
• Provide change management consultation and support for large scale, cross-functional, and global Commercial initiatives
• Define and monitor change management success measures
• Define and manage change teams made up of business resources impacted by project scope
• Pull together focus groups and/or surveys to gather input on behalf of a project team and develop strategic and tactical response plans
• Operate in an agile change environment, which requires flexibility, ability to work in ambiguity, and evolving requirements.
• Plan and drive stakeholder/end-user engagement, leadership alignment, impact analysis, learning/training, communications, business readiness, and adoption measurement.
• Evaluate how big a change is and who will be impacted to develop a customized and scaled strategy for managing the people side of the initiative.
• Provide focus and keep track of change management activities by acting as a Commercial Team point of responsibility and accountability to end-users.
  

Requirements

The candidate will have experience leading Commercial change management efforts for transformation, globally. They will bring knowledge and credibility based on track record of successful change management delivery. A successful candidate will be a collaborative partner, experienced facilitator, and a clear and effective communicator. They will have business acumen and global experience. They will have consulting skills and data analysis capabilities.

To be successful in this role, the following skills are ideal:

• Transformation, change management, process & organizational design approaches
• Ability to analyze Change Management related data to deliver insights
• Facilitation up to Commercial Leadership and Integration team
• Excellent written communication
• Strong proficiency in Microsoft PowerPoint and Excel
• Active listening skills, positivity, and empathy
• Ability to collaborate and communicate Globally particularly within a matrixed organization
• Experience working in fast-paced, dynamic organization with the ability to execute on changing prioritie

Qualificati