Manager, Consulting Services

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. 

Job Description

Location: Remote

Your Career

Palo Alto Networks® is the fastest-growing security company in history and a seven-time Gartner Magic Quadrant leader for our innovation and products. We are a global cybersecurity leader, known for challenging the status quo. Our mission? We are out to protect our way of life in the digital age by preventing successful cyberattacks. The result? Changing the world as we know it. Are you looking for a meaningful career, in a dynamic, creative, collaborative environment? Then, you may have found your next career. 

As the Manager, Consulting Services you will lead a Professional Services team consisting of directly managed, subcontract and/or assigned personnel supporting the assigned customers. The PSM will be responsible for leading this team to deliver high quality security solutions while managing the business goals of the Professional Services organization. This role is highly integrated with the sales team building strong and trusted customer relationships to ensure successful customer outcomes. The PSM engages with peers to improve existing services as well as to champion new services that strengthen our client’s security posture. This is a highly engaging role that will require thought leadership, creative ideas, leadership, and technical capabilities.

Your Impact

• Serve as the Professional Services central point of contact for the customer to ensure services delivery meets or exceed customer expectations
• Facilitate a customer approach across all Global Customer Service (GCS) teams
• Ensure customer technical requirements are understood and clear to the team to help enable customer knowledge and build trusted relationships 
• Collaborate with sales team on customer negotiations when needed, act as liaison to help enable client and sales 
• Staffing the appropriately skilled resource(s) to accomplish quarterly goals 
• Participate in Quarterly Service Reviews (QSR)
• Responsible for responding to Customer feedback about you and your team’s performance
• Identify gaps and develop corrective plans as and when needed, help implement corrective plans to ensure customer satisfaction 
• Provide status to the Customer, Account Team and Services leadership team on all major activities, issues, and critical issues
• Talk to the partners as necessary to drive team alignment and focus, ensuring customer success
• Lead the operational activities related to defined business goals such as - team utilization, forecasting revenue, reviewing and approving timesheets and expenses
• Provide input regarding the technical development of the Professional Services product offerings
• Provide strategic direction/input to the technical and professional development of the team members
• Handle the daily activities of your team such as hiring, promotions, time off, training, and disciplinary actions

Qualifications

Your Experience

• You have an undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience or equivalent military experience
• Minimum 5 years managing teams of 10 or more technical consultants
• You have strong high-level technical knowledge of internet security concepts, products, and implementations, and can communicate that knowledge to individuals without technical experience 
• You’ve proven leadership ability, cross-functional collaboration and team building capabilities
• You have excellent written and verbal communication skills
• 10%+ travel is required to customer site as well as internal business meetings
• You have a minimum of 7 years of building Internet security sol