Patient Account Rep II/ Scheduler- Therapy Rehabilitation Full time

Description

Work hours are Monday  - Friday, 8am - 5pm.

This position will work directly under the supervision of the Business Office Manager and be responsible for scheduling appointments and surgeries within the Hospital. Additionally, this position requires insurance verifications and approvals as part of the scheduling process. All tasks will be completed according to established written policies and procedures

SUMMARY

Under the supervision of the Business Office Manager, the function of the Scheduler is to schedule surgeries, appointments for patients, procedures and Dietary consults.

Responsible for many miscellaneous computer functions to track patients' records and accounts.

Work under the supervision of the Business Office Manager and perform the following tasks according to established, written hospital policies and procedures located in the policy and procedure books.

PRIMARY FUNCTIONS

• Schedule procedures, surgeries, appointments for patients according to Mid-Valley Hospital policies and procedures.

• Successfully practice HIPAA compliance and full confidentiality of PHI.

• Copy and distribute schedules of all areas to the appropriate departments as necessary.

• Back up Business Office personnel as needed.

• Scheduler may work in the outpatient, emergency or inpatient areas.

• Maintain all office supplies as well as all the forms used in the department.

• Assist in care and maintenance of department equipment and supplies

• Responsible for reception duties including answering a multiline phone system; taking messages and transferring calls.

• Perform routine typing and clerical duties.

• Perform other duties as directed by the Business Office Supervisor.

• Demonstrate initiative for learning new procedures.

• Demonstrate a thorough knowledge and adherence to policies and protocols.

• Maintain established department policies, procedures, objectives, quality assurance, safety, environmental and infection control.

• Attend required meetings and educational programs as directed.

• Maintain department records, reports and files as required.

• Practice established infection control standards.

• Report all pertinent information to the Business Office Supervisor.

• Provide excellent customer service with all contacts; patients, relatives, public, physicians and co-workers.

• Backup authorizations as needed.

• May backup or perform Data Processing functions as needed.

• Provide estimates to patients regarding cost of procedures/ surgeries according to procedure.

• Assists and advises patients in obtaining alternative financial sources to finance hospital obligations.

• Interface with Case Management staff as needed.

GENERAL ACCOUNTABILITIES

1.Greets all patients, visitors, physicians, and other staff members in a courteous, respectful and professional manner at all time. Responds to all patients with empathy and positive interpersonal skills at all times.

2.Reports for scheduled shift on time and prepared to assume responsibilities.

• Reports to work in proper uniform/attire.
• Leaves for meal break on time and returns on time.
• Varies work schedule to meet the needs of the department.
• Ensures the department manager has approved all scheduled overtime.
• Seek supervisor approval before working beyond scheduled hours that will result in overtime.
• Schedules all time off with supervisor’s approval.
• Strictly adheres to hospital attendance/tardiness policies 100% of the time.
• Performs all duties as assigned.
• Wears I.D. badge in a visible location at all times on hospital property.
• Protects I.D. and access badge and reports any issues or loss immediately to supervisor or to the Human Resource Department.

3.Attends and participates in meetings and is responsible for information communicated at meetings and in email.

• Attends all mandatory in service on a timely basis as scheduled.
• Participates as an active team member at staff meetings.
• Reads communications and acts upon in a positive and informative manner.

4.Identifies own educational needs and maintains appropriate skill level through educational opportunities.

5.Exercise a commitment to practicing behaviors that are in agreement with the spirit of cooperation and reflect the values described in the Code of Mutual Respect and Professionalism.

6.Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.

• Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees.
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