Customer Service Representative (Production) - Senior

We are looking for a  Customer Support Representative (Dispute Resolution) - Senior agent, someone who is results driven, with high adaptability to changes, quick learner and has strong interpersonal skill. 

What you’ll do 

• Respond the Commercial Investigations & Disclosure line and/or back office escalations.
• Comply with metrics and overall performance expectations
• Identify clients needs via thorough analysis of the credit file.
• Properly document of follow-up actions for partner departments best resolution
• Initiate and resolve all researches needed to provide the most precise information to the consumer in the back office work frame.
• Maintain complete and accurate client and project information.
• Accountable a for any update required in cases resolution process.

What experience you need 

• Fluent in French and English skills, both oral and written B2 or more
• 6 months with Knowledge of G-suite programs (Sheets Gmail, Docs, Drive, Calendar, and Meet, etc.)

Nice to have

• Previous Customer Service experience.
• Communication Skills.
• Team work Skills.

Primary Location:

CRI-Heredia

Function:

Function - Customer Service

Schedule:

Full time