Assistant Front Office Manager

Description

The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Assistant Front Office Manager to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space.

The Assistant Front Office Manager works closely with other AFOMS as well as the Director of Front Office to oversee the front desk staff and ensuring maximum operating efficiency. The ideal candidate must be able to manage, and problem solve associate and guest issues while always remaining professional.

Hotel discounts for associates including free shift meals and on-site parking.

You must be available to work on weekends and holidays.

· Maintain standards of quality guest service.

· Achieve budgeted revenues and expenses and maximize profitability related to the guest services department.

· Develop short- and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.

· Maintains proper supervision over all aspects of operations up to but not limited to Engineering, Housekeeping and F&B.

· Oversees all problem resolution matters in the absence of the Director of Front Office.

· Increase level of guest satisfaction by delivery of an exceptional product through employee development.

· Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

· Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

· Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

· Ability to accurately use various office and accounting software.

Requirements

• Two or more years of experience working in a hotel in a supervisory or managerial role
• Strong attention to detail and ability to meet deadlines
• Commitment to delivering excellent customer service
• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to assist with the design and preparation of statistical reports and presentations as needed.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Attend required meetings.
• Good problem-solving ability and professional demeanor.
• Excellent communication skills and attention to detail.

Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.