Senior Manager Procure to Pay - Shared Services

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. 

The Senior Manager Procure to Pay – Shared Services, plays a critical role in leading, resolve, manage, and optimizing the end-to-end procurement and payment cycle for DN. This position is responsible for making decisions, and leads the operational execution of purchasing, invoice processing, and vendor/employment payments while ensuring policy compliance, financial accuracy, and process efficiency across Mx and LatAm.

Collaborates closely with Procurement, MDM, Accounts Payable, T&E, Finance, Legal, and IT, guiding teams to improve, standardize processes, for Invoice processing, Payments, T&E, drive automation, ensure data integrity, and deliver exceptional service to internal stakeholders and external suppliers. The role also oversees a team of professionals and partners, in Mx and LatAm in different time zones, to deliver consistent, compliant, and cost-effective PTP operations. Oversee implementation and standardization of global PTP processes, systems, and policies. Play a key role in supporting system enhancements, issue resolution, testing, making decisions, training, and continuous improvement initiatives. Act as a key escalation point for internal stakeholders and vendors to resolve issues related to PTP

• Lead and manage the end-to-end AP process, including invoice processing, payment runs, vendor maintenance, and reconciliations.
• Oversee month-end and year-end close activities related to AP.
• Implement process improvements to optimize payment cycles and minimize errors.
• Maintain positive vendor relationships and resolve payment discrepancies promptly.
• Develop and enforce credit policies and procedures to minimize risk and improve cash flow.
• Serve as a business partner to cross-functional teams, including Procurement, Sales, and Legal.
• Assist in audits (internal and external) and ensure compliance with SOX or other applicable standards.
• Drive systems enhancements and help implement finance technology tools (e.g., ERP, automation platforms).
• Oversee the maintenance and optimization of AP/AR systems and software, ensuring data integrity and accuracy.
• Oversee end-to-end Accounts Payable operations across multiple regions and business units (Sales, Service, Manufacturing).
• Manage AP Shared Services teams and offshore GBS teams to ensure timely and accurate invoice processing, payment execution, and issue resolution.
• Lead transformation and automation initiatives including AI, OCR, RPA, and touchless invoicing.
• Develop and enforce company P2P policies, controls, and standardized procedures in alignment with SOX, GAAP, and local statutory regulations
• Develop, Own and monitor key AP KPIs including Days Payable Outstanding (DPO), invoice cycle time, on-time payments, and discount capture; such as: Days Payable Outstanding (DPO) Invoice Cycle Time (PO and Non-PO) % of Touchless Invoices Cost Per Invoice - Vendor Satisfaction Score Compliance Audit Findings (Zero Tolerance)
• Support internal and external audits and ensure robust audit trails and compliance documentation.
• Partner with Procurement & Sales to align supplier onboarding, payment terms, and strategic sourcing initiatives.
• Manage relationships with key vendors, resolving escalations, disputes, and exceptions.
• Collaborate with IT on ERP optimization (SAP, Oracle, etc) and workflow enhancements (Coupa, Ariba, Basware).
• Coach and develop AP team leaders, build talent pipelines, and foster a high-performance team culture.

Required Qualifications

• Bachelor’s degree in accounting, finance, or a related field or equivalent work experience required.
• Typically, 8-10 years of experience in Accounts Payable and Receivable and Credit Management or Financial Risk management typically; plus 5+ years in a managemen