Senior Technical Program Manager, Alexa AI

The Senior TPM will be responsible for the execution of critical programs within the Alexa AI team of Alexa.
Alexa AI's vision is to drive cutting-edge innovation in AI systems and models to deliver transformative and indispensable assistant experiences for customers across all languages, modalities, and devices. We develop advanced multi-modal large language models and AI systems that transform the Alexa experience for customers. The systems we build deliver highly personalized customer conversations, while autonomous agents built on our proactive platform carry out customer needs just as a human concierge would. We build LLM optimization systems that help partners with rapid application development.
The Senior TPM will orchestrate across hundreds of teams within Alexa, Devices and AGI organization to define workstreams, identify dependencies and gather commitments across teams to help deliver the most critical projects for the org. This is a TPM of TPMs role, where the interaction isn't with a single technical team, instead they will deliver results across 4 L8 teams, and in partnership with several partner teams.

Key job responsibilities
- Define and deliver critical programs across multiple teams within ID, AGI, Alexa and other internal customer teams. Setting milestones that help achieve the program target dates.
- Standup mechanisms to track and communicate progress towards delivery dates.
- Effectively communicate with all levels of leadership, they should be able to represent complex decisions, trade-offs and solutions in various forums.
- Identify and resolve roadblocks and conflicts that originate during program execution. Partner with PMs, Science and Engineering teams to resolve issues.
- Build relationships and manage by influence in a matrix organization to solve complex AI problems with tight timelines
- Define and execute Program Management best practices across the different ID science and engineering teams to help raise the bar on the execution of our team.
- Manage a queue of customer facing issues and feature requests to improve the new functionalities of Alexa.


A day in the life
Drive alignment on execution plans that span multiple internal and external teams. Prepare and present schedule, risks and roadmap status. Drive clarity on ongoing roadblocks and misalignments and collaborate with the cross functional teams on mitigations.

Basic Qualifications

- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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