Salesforce Business Analyst/Administrator (CPQ)

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

"FICO is seeking a Salesforce Administrator with strong CPQ & business analysis skills—a strategic thinker and systems expert who can partner with business stakeholders to understand their needs, and then translate those needs into effective, scalable Salesforce solutions. This role is ideal for someone who thrives at the intersection of business and technology, and who can operate with confidence in a dynamic, fast-paced environment. As part of a collaborative, matrixed team, you’ll help drive go-to-market efficiency across our growing software business, ensuring Salesforce is an enabler of process excellence." – Global Technology Services, Director

What You’ll Contribute

• Partner with cross-department business stakeholders to support process and system improvements, leveraging existing enterprise-wide systems (e. g., Salesforce, Oracle CPQ) and sales tools (e. g., Pardot, Anaplan, Revenue Cloud).

• Play a key role in our migration from Oracle CPQ to Salesforce Revenue Cloud

• Collaborate with internal stakeholders to deeply understand and document business processes and requirements in a clear, well-organized manner.

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform within FICO’s technical landscape.

• Advise stakeholders on the feasibility, user experience, and business impact of proposed solutions.

• Serve as a subject matter expert on FICO Salesforce Sales solutions and data integrations, influencing system design and integration approaches.

• Design and manage the execution of system and user acceptance testing to ensure high-quality solution delivery.

• Manage project execution including project planning, communication, issue resolution, and change management.

• Drive adoption of new technology and process changes in partnership with regional and global operations teams.

• Own Salesforce data management, governance, and reporting efforts, gathering requirements and using tools such as DemandTools.

• Build proof-of-concepts (POCs) for new solutions and streamlined business processes.

• Work within the Scrum framework to deliver business needs in an agile environment.

What We’re Seeking

• Experience in Salesforce administration space.

• Prior experience gathering and translating business requirements into system design (preferred 2+ years).

• Strong proficiency designing and implementing Salesforce flows and automation tools to streamline processes.

• Experience managing user roles, profiles, permission sets, sharing rules, and maintaining data security and integrity.

• Familiarity with Salesforce DevOps tools, change sets, sandbox refreshes, and GitHub

• Expertise in core Sales Cloud principles: Opportunity Management, Account and Contact Management, Lead Management, Quoting, Reporting, and Dashboards.

• Hands-on experience with Salesforce Sales Cloud and Lightning required; Salesforce Revenue Cloud and/or CPQ experience preferred.

• Experience with Oracle CPQ preferred.

• Experience with Conga CLM preferred

• Ability to manage multiple priorities and concurrent projects while maintaining exceptional attention to detail.

• Proven ability to lead discussions and meetings across both technical and business stakeholders.

• Knowledge of data governance, internal controls, process compliance, and permission security.

• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel).

• Experience working in agile methodologies, preferably within a technology consulting firm or fast-growing startup.

• Familiarity with data and analytics tools such as Snowflake, Tableau, or Salesforce CRM Analytics (Einstein Analytics) is a plus.

• Salesforce Administrator Certification required; additional certifications (Advanced Admin, Platform App Builder, CPQ Specialist) preferred.

• Bachelor’s Degree preferred.

Our Offer to You

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards